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TRULAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial, and agricultural applications. We pride ourselves on providing our customers with the best possible assistance from skilled and educated team members. We’re looking for team members who strive to be the best, are dedicated, hardworking, and eager to learn. If you have the skills and desire to work in a fun, challenging, fast-paced John Deere Dealership….we want to talk with you!
Our Vision: To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.
Our Values
• Integrity: Do the right thing
• Trust: Do what we say we are going to do
• Simplify Business Transactions: Easy to do business with
• Urgency: Engage with a sense of urgency
• Respect and Teamwork: Work together to solve our customer’s needs
• Imaginative Solutions: Create solutions with thoughtfulness and purpose
Purpose:
This position is responsible for building customer relationships by traveling to customer locations to sell parts, service, and promote other aftermarket promotions. Providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, rates, and services offered.
Responsibilities:
• Markets parts sales such as extended warranties, maintenance plans, and special parts promotions.
• Provides recommendations for sales of additional related or needed parts or accessories.
• Actively engaged and knowledgeable about the corporate parts promotion schedule.
• Timely and accurate processing of all orders (in-store and online). Completes orders by communicating with customers on pick-up or delivery status.
• Locates and obtains merchandise for customers. If not stocked, communicate with the Parts Inventory Team on items that need to be obtained.
• Maintains customer inventory integrity by performing cycle counts, following up on inventory discrepancies, and expediting issues to the manager.
• Meets or exceeds monthly sales goals.
• Provide excellent customer service to customers at their place of business, at the counter, on the phone, and anyone internally.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Communicate, enforce, participate, and monitor effective Parts Department processes to ensure internal and external customer satisfaction.
• Assists in keeping the parts department clean and orderly.
• Other appropriate duties as assigned by manager.
Experience, Education, Skills, and Knowledge:
• High School diploma or equivalent experience; Associate degree in an agricultural field preferred.
• 2+ years of Parts experience or equivalent sales or service experience.
• Experience connecting with customers, maintaining a professional image, and establishing rapport.
• Demonstrate a basic understanding of the selling process.
• Demonstrated ability to manage multiple projects simultaneously with a degree of independence.
• Experience working both independently and, in a team, setting.
• Demonstrates excellent communication skills; written and verbal.
• Ability to work extended hours and weekends.
• Valid driver’s license required; driving record that meets Employer’s insurance company requirements.
• Experience using standard desktop load applications such as Microsoft Office, internet applications, and apps.
• Ability to use a handheld barcode scanner.
Physical Demands and Work Environment:
While performing the responsibilities of this job, the team member is required to talk and hear. The team member is often required to sit, walk, and use their hands and fingers, to handle or feel.
This position will require the individual to work in an office environment as well as a storage/warehouse facility. This position will require operation of a forklift.
• Ability to lift to 75 pounds.
• Ability to stand for extended periods of time.
• Ability to grasp, pull, push, type, and reach with arms and hands.
• Ability to climb, kneel, crouch, balance, stoop, crawl, bend, and twist.
• View computer monitors for extended periods of time.
Benefits for full-time team members include:
• Competitive wage paid bi-weekly
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) plan with company contribution
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• Paid Holidays
• Company-paid Short-term Disability, Long-term Disability, and Life Insurance Benefits
• Team Member Discounts
• Access to additional Voluntary Insurance plans
• Employee Assistance Program
• Company-provided uniforms
