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CORE JOB SUMMARY
The Director, Business Process Analytics (Facilities Optimization) uses business data and statistical methods to provide insight into business performance and recommends methods to improve operations. This position is a key player in guiding the organization to understand its current processes end-to-end, both functionally and technically, and drives activities necessary to improve performance driving the organization to become increasingly efficient, with measurable results. The incumbent partners with functional leaders to design and align business needs with system functionality while also ensuring the right controls are in place.
CORE JOB FUNCTIONS
• Leads all aspects of end-to-end business processes including process tools, design, improvement, measurement, analysis and roadmaps for processes.
• Provides continuous and visible ownership of end-to-end process performance and creates a strategy for future improvement plans, connecting the processes and stakeholders.
• Facilitates the establishment and execution of a continuous improvement roadmap, and data management.
• Leads the implementation of quantitative and qualitative metrics and KPIs; creates and maintains performance dashboards to monitor these KPIs.
• Democratizes the usage of data and visualization tools within the department, allowing for the creation of operational owners that use data to drive decision making.
• Develops analytic approaches to solving business problems.
• Provides execution leadership including development of analytic roadmaps, presentations and project plans.
• Collaborates with subject matter experts and stakeholders to improve overall strategic and operational performance.
• Formulates and communicates the “story” by synthesizing analysis findings, implications, recommendations, and roadmap towards achieving process improvement business goals.
• Acts as advisory resource to stakeholders and other staff members on process improvement and analytics projects.
• Supports the transformation of current operations to a data-metrics driven operation.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
Bachelor’s degree in relevant field
Certification and Licensing:
Not Applicable
Experience:
Minimum 10 years of relevant experience
Knowledge, Skills and Behaviors:
• Ability to maintain effective interpersonal relationships
• Ability to communicate effectively in both oral and written form
• Skill in collecting, organizing and analyzing data
• Proficiency in computer software (i.e. Microsoft Office)
• Knowledge of business and management principles
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop and train others.
DEPARTMENT ADDENDUM (specific to Facilities Operations & Planning; Coral Gables campus)
Department Specific Functions
• Lead and oversee the optimization of Facilities Operations & Planning’s business processes to drive efficiency, productivity, and overall performance using data analytics & software implementation.
• Collaborate with cross-functional teams to identify process improvement opportunities, develop strategies, and implement initiatives to achieve operational excellence.
• Identify, analyze, and evaluate existing data driven business processes, systems, and workflows to identify areas for improvement and optimization, tracking, and reporting of, including but not limited to, Replacement & Renewal, Work Order Management, GIS, utilities, T2, etc. Lead the development and implementation of comprehensive business process optimization, strategy, aligned with Facilities Operations & Planning’s strategic goals.
• Develops presentations & recommendations for Leadership approval.
• Collaborate with key stakeholders to define project objectives, scope, and deliverables for process optimization initiatives.
• Responsible for development of strategies that improve Facilities Operations & Planning’s operations.
• Evaluates current practices, stays current with professional, safety, and industry standards to make analysis and make recommendations for improvements.
• Identifies opportunities for improvement of processes in the tracking and reporting of Replacement and Renewal program.
• Works with all Facilities Operations & Planning’s units to pull, review, and evaluate tracking data and makes recommendations for improvement.
• Advises Leadership team on strategic improvement opportunities.
• Lead team of analysts, providing guidance, mentorship, and support to ensure successful project execution.
• Conduct thorough process assessments, mapping, and gap analysis to identify opportunities for streamlining and enhancing efficiency.
• Lead and collaborate with systems team to leverage technology and automation solutions for process optimization.
• Stay up-to-date with industry best practices, emerging trends, and technologies related to business process optimization.
The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
A17
