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• **The location for this position is in Memphis, TN***
This is your chance to be part of a Global Distribution Team that is an important part of Hilton’s Commercial Services organization around the world. As a FastPay Analyst, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton’s hotels globally. On the Global Distribution team reporting to Manager Distribution Services Customer Service, you will on projects ensuring that the commission-related needs of our hotels and out meeting planner companies (MPCs) are met/exceeded in a timely manner.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
• *Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
• Research information and analyze data to arrive at objective conclusions, recommendations and plans of action within the FastPay program.
• Performance recompilations of hotel supporting documentation to MPC invoices This includes researching, resolving, and reporting any variances.
How you will collaborate with others:
• Support all Hilton-branded properties participating in the program. This involves providing mentorship on required approvals, information input, and meeting pickup for processing commission payments. You will also assist with any adjustments, as applicable.
• Provide customer service support to MPCs and perform functions related to special projects or ad-hoc requests.
What projects you will take ownership of:
• Improvement opportunities as it relates to FastPay.
• The commission payment process cycles through research, special projects, and internal control procedures.
WHY YOU’LL BE A GREAT FIT
You have these minimum qualifications:
• One (1) year of professional experience
• One (1) year of experience in customer service.
• Experience working with MS Office Suite
It would be useful if you have:
• One (1) year of Finance or Accounting experience
• One (1) year of experience in Data Entry
• Knowledge of all FastPay processes
• Knowledgeable of all travel agency commission-processing systems or research and special projects
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
