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We are looking to hire a Cloud Solution Architect – to join Microsoft Federal.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.
Responsibilities
Customer Centricity
• Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize.
• Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
• Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions’ capability and value through design collaboration sessions with the customer/partner.
• Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes.
• Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer skill gaps.
• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
• Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and acts appropriately.
Customer Impact
• Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them. Engage in strategic service delivery planning, in partnership with the account team, to improve targeted customer relationships and support accurate customer contactability for surveys.
• Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning. Seeks information about the underlying needs of customers and recommends service delivery to meet those needs. Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
• Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly. Provides the most effective method of service delivery by analyzing trends and common themes across customers. Build plans that consider potential obstacles and immediate and long-term consequences.
• Demonstrates expertise in a specific solution, or several products, feature functions, or services. Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.
Business Impact
• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members. Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
• Prioritizes Managed Intellectual Property (IP)/Community IP re-use where appropriate to accelerate customer outcomes Contributes to IP creation and updates by identifying gaps through delivery Participates in relevant communities to share expertise and learn from others.
Individual Impact
• Consistently applies “lessons learned”, model personal accountability & teamwork. Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
• Understands the portfolio of Support offerings and contribute & participate in customer and internal meetings to articulate value.
• Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
• Demonstrates Self Learner mindset through alignment of individual skilling to team/area demands and continuous upskilling to align to Customer Success
• Ensures delivery meets/exceeds all operational excellence guidelines and best practices.
Other
• Embody our culture and values
Qualifications
Required/Minimum Qualifications
• Bachelor’s degree in computer science, Information Technology, Engineering, Business, or related field AND 4+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.
Other Requirements
The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
Clearance Verification
This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Cloud Screening
Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.
Additional Or Preferred Qualifications
• 4+ years’ experience working in a customer-facing role (e.g., internal and/or external)
• Technical Certification in Cloud (Azure -104, Azure -304 and Azure- 305)
• Prior experience supporting the Department of Defense customers.
• 4+ years of technical experience in designing, deploying, supporting, troubleshooting any of the following technologies: Azure Compute (IaaS), Azure Stack, Azure Stack Hub, Azure Edge/Devices, Virtual Machines build and deploy. Cloud Security and Governance Infrastructure as Code (Terraform, Bicep, PowerShell, etc.)Azure Virtual Desktop or equivalent cloud-based Virtual Desktop solution
Cloud Solution Architecture IC4 – The typical base pay range for this role across the U.S. is USD $103,800 – $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 – $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 2, 2024.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
