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First Bank of Montana is hiring a Deposit Operations Manager to be an integral part of our team in our Choteau, Montana location! This position involves providing deposit and customer service solutions to the bank’s customers and includes new accounts responsibilities and teller/vault teller duties. Supervision of the branch’s tellers and customer service representatives is also required. It requires a positive attitude and great customer service skills. This position involves the ability to work in a team atmosphere and promote the bank’s products and services. Professionalism, confidentiality, good attendance, punctuality, flexibility and adaptability are a must!
DUTIES AND RESPONSIBILITIES:
The successful candidate will have extensive contact with bank staff as well as with external customers. He/She will be expected to conduct him/herself in a manner that will enhance the overall efficiency and image of the bank. It will be a requirement to build and maintain rapport with co-workers in order to complete tasks in a timely manner while following all policy and regulatory requirements.
Must comply with applicable laws and regulations, including but not limited to, the Dodd-Frank Act, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a score of 85% or greater by due date.
Customer Service/Deposit Area Essential Functions:
• Ability to perform all teller and vault teller functions as outlined in branch, division, and corporate procedures.
• Provide assistance to customers regarding products & services.
• Open personal and/or business accounts and services. This includes all deposit products and safe deposit boxes.
• Maintain existing account relationships.
• Perform account research.
• Review branch reports made available to you.
• Supervise branch deposit staff.
• Ensure all those reporting to you are properly equipped to perform their job responsibilities and are following policy and procedures. Provide support to them.
Teller Supervision Essential Functions:
• Responsible for management and scheduling of the branch tellers and customer service representatives.
• Maintain good working knowledge of teller software and scanning systems.
• Assist tellers with balancing issues.
• Assist tellers with questions and in dealing with customers, as needed.
• Ensure tellers are following proper procedures and bank policies and procedures.
• Maintain and manage scanning retention schedule.
Other Job Functions:
• Perform job functions in compliance with all company policies and procedures, federal and state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.
• Keep management appropriately informed of area activities and of any significant problems.
• Participate in community service and bank sponsored activities that serve and support the mission and values of First Bank of Montana.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Represent First Bank of Montana in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attend and participate in meetings as required.
• Regular and predictable attendance is an essential function of this job in order to accomplish, among other things, in-person contact with customers and lenders.
• Additional duties as requested or assigned.
QUALIFICATIONS:
• High School Diploma or Equivalent
• Two Years Banking Experience
• Two Years Customer Service Experience
• Supervisory Experience Preferred
KNOWLEDGE, SKILL, ABILITY:
• Ability to work quickly and accurately
• Ability to understand and follow written and oral instructions
• Strong verbal and written communication skills
• Good working knowledge of Microsoft applications such as Word, Excel, Outlook, etc. and the ability to learn new systems/applications
• Ability to have a broad knowledge of banking regulations
WORK ENVIRONMENT:
• Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off-site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing/descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
