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Job Description
Blue Cross and Blue Shield of North Carolina has an immediate need for an experienced governance or change management professional who understands at a strategic level Artificial Intelligence and Machine Learning (AI/ML) and who can immediately take the lead to formalize and implement our AI/ML governance strategy and protocols across all areas of business. This role will serve as our AI/ML governance focal point and will play a leading role in helping us continue to safely move forward in the AI/ML space.
In this position you will serve as a bridge between Data Governance and AI/ML business areas and will function as a primary focal point for AI/ML Strategy, Governance, & Risk Management/Compliance. Due to the cross-disciplinary equities of AI, this position will also work closely Enterprise Security, Privacy & Compliance, Legal, Vendor Mgmt., and Training teams, among others.
The AI/ML COE builds foundational AI/ML capabilities and solutions that serve multiple cross-domain business use cases and provide thought-leadership on the potential of AI/ML in delivering transformational value for the enterprise.
AI/ML COE maintains and matures BCBSNC AI/ML operations environment, and AI/ML standards & best practices to enable scaling of data science solutions from ideation to prototype, automation, productionization, and integration into business workflows. AI/ML COE also maintains a community of practice for data scientists at BCBSNC and developing partnerships with universities, and other Blues plans.
What You Will Do
AI Governance Strategy:
• Work closely with our AI/ML leaders and practitioners to codify and implement ethical guidelines for AI/ML use and to create a cohesive AI/ML use, governance, & oversight strategy that aligns to BCNC’s corporate strategy and vision.
AI/ML Governance/Risk/Compliance:
• Develop and implement an AI/ML governance framework & RACI while ensuring data integrity, security, compliance with regulatory standards, and responsible use of AI/ML technologies.
• Support the internal governance/approval processes for ML models and support BCNC governance bodies/forums, as appropriate
• Take the lead in establishing oversight processes to guide data collection, use, and management for AI and Generative AI tools and technologies and establish appropriate monitoring and associated compliance activities.
• Create and implement a roadmap for performing ongoing AI/ML Risk Management and adjust as necessary to ensure all AI/ML within the organization adheres to BCNC’s risk management culture.
• Proactively advise cross-disciplinary partners on applicable AI/ML risk and governance standards, including keeping up to date with developments in the applicable laws, rules, standards and industry practices, and recommend mitigations as appropriate.
AI/ML Policy/Regulatory SME:
• Serve as a primary thought leader to assess the impacts of new AI/ML-related policies/regulations and serve as the primary focal point for implementation.
• Serve as the primary SME providing guidance to legal and vendor management on the AI/ML-related contract language and data agreements related to vendor use of AI/ML technology in alignment with federal and industry standards.
• Participate in industry & Blue Cross Association forums to keep abreast of ever-changing laws and regulations as it relates to AI/ML.
• Establish and monitor all required reporting and notification processes necessary to meet AI/ML regulatory, company, and industry/licensing requirements.
Training:
• Take a leading role in establishing training protocols to address legal, regulatory, and fairness considerations associated with AI/ML tools and technology.
• Provide ad-hoc briefings and information sessions as necessary to socialize AI/ML governance practices and raise workforce awareness.
What You Bring
• Bachelor’s degree or advanced degree (where required)
• 8+ years of experience in related field
• In lieu of degree, 10+ years of experience in related field
Preferred:
• Master’s Degree & 5-8 years’ experience in organization change management, data governance, or corporate governance
• Experience developing and delivering high-quality briefings and Experience writing for senior leaders to include crafting talking points, recommendations, and value statements
• Successful experience in a heavily matrixed organization
• Demonstrated ability to lead large scale organization change through influence
• Demonstrated ability to learn new technology concepts and identify related risks and downstream effects.
• Experience with improving processes and efficiencies
• Strong familiarity with topics related to Artificial Intelligence including Machine Learning, Generative AI, LLMs, etc., and a high-level working knowledge of how they fit together.
Salary Range
$118,272.00 – $214,816.00
Salary Grade
P4G
