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Job Title
Product Support Representative Clinical, Sleep and Respiratory Care
Job Description
Product Support Representative Clinical, Sleep and Respiratory Care
In this role you are part of the Sleep and Respiratory Care business with knowledge of all of our products and providing clinical knowledge for our customers.
Your role:
• Responding to customer product inquiries via telephone or in written communication via email.
• Possesses interpersonal skills and technical/clinical product knowledge and expertise which are critical to responding to daily customer-centric activities
• Troubleshooting problems with malfunctioning electro/mechanical equipment and/or clinical software applications and recommends corrective actions
• Provide Clinical and Technical information related to the use of products across the Sleep and Respiratory Care and Hospital Respiratory care portfolios
• Ability to interact on a professional level with Physicians, DME’s and Sleep Labs to provide best in class support
• Documents all customer interactions following the assigned Quality System Procedures. Reports all quality product failure claims per approved process
• This position performs in a standard call center environment which includes rotating shift requirements. The call center is open 24/7 every day, including weekends and holidays. Successful candidates rotate through working off-shifts (nights/weekends/holidays).
You’re the right fit if:
• A.S or B.S in Respiratory Therapy from an Accredited Respiratory Therapy Program
• Current RRT or CRT
• Current license in Respiratory Therapy
• A minimum of 2+ years of appropriate Clinical experience in Hospital and/or Homecare Clinical setting is preferred
• Practical knowledge of Mechanical Ventilation is mandatory
• Knowledge of Sleep Diagnostics (or willingness and ability to learn), practical knowledge of Homecare Ventilators is preferred, understanding of CPAP/BIPAP devices preferred
• Practical knowledge of Therapy report interpretation is preferred
• Sleep Lab experience desired (RPGST Preferred)
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
