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Director of Merchant Payments Sales – LINGA Fulltime
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
The Sales Director for Payments at Linga will oversee the sales of the full suite of Merchant Services Solutions as well as recruit, develop, and lead the team of Hybrid Payments Direct Sales Advisors.
As the Director of Sales for Linga’s Merchant Solutions business, known as Hybrid, you will be responsible for the development and execution of the Hybrid sales growth strategy and its alignment with the growth and sales of LINGA solutions. Your primary focus will be on expanding Hybrid’s Merchant Services business in Retail and Restaurant businesses, driving customer acquisition, and maximizing revenue opportunities. Additionally, you will develop and manage relationships with customers, strategic partners, including service providers, banks, and cross functional teams, and will achieve alignment, champion, and execute those strategic initiatives that generate mutual value to Hybrid and Linga. You will provide sales leadership as well as direct sales and sales enablement as required for the role as it develops.
Additional responsibilities:
Identify and pursue new market opportunities and potential partnerships to expand the customer base and increase market share, as well as develop and maintain strong relationships with key current merchants, partners, and industry stakeholders to drive customer acquisition and retention. Partner closely with the Linga Account executive team to drive mutual sales opportunities and coordinated growth.
Collaborate with existing partners and extended stakeholders to create joint marketing initiatives, sales enablement programs, and co-branded campaigns to drive merchant acquisition and increase market visibility.
Provide guidance, coaching, leadership and support to the team to achieve sales targets and revenue goals. Develop a deep understanding of the LINGA sales strategy, business, solutions, and expectations for the partnership and communicate those priorities effectively.
Lead contract negotiations and pricing discussions with merchants/end users, and support/drive the same from the extended team, enduring profitability while exceeding customer expectations.
Act as the Linga Payments subject matter expert, potentially representing the company at industry events, conferences, and shows. Stay updated with industry regulations, compliance requirements, payment industry trends, and product updates, and communicate those cross functionally.
This position will be based in Florida, Texas, Wyoming, Utah, New Mexico, Kansas, Oklahoma, Arkansas or Louisiana.
Job Description
• Serves as the clients’ point of contact for all matters, to build and maintain a long-lasting relationship. Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications. Manages processes outlined in the contract and resolves challenges/issues. Handles higher volume, higher visibility and more complex clients while supervising day to day operations of a team.
• Serves as the clients’ lead point of contact for all matters. Responsible for the identification and development of new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. Serves as escalation point for the most critical issues and provides leadership, guidance and oversight to the team.
• Leads in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. Works directly with in-house counsel and clients on contract negotiations. This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines.
• Analyzes, assesses and documents client requirements. Forecasts and tracks key account metrics. Proactively identifies customization needs, and works with service partners and team to decision/implement.
• Independently manages processes outlined in the contract and independently partners to resolves challenges regarding implementation and production issues. Serves as an escalation point for high severity requests or issues. Identifies the best solution to maintain a positive client relationship.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
• Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values – Role models our values with transparency and courage.
• Enable Change – Takes action to drive change and innovation that will transform our business.
• Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.
Competencies
Account Management – Knowledge of account management practices, tasks, and tools and ability to provide services and support to key clients.
Customer Relationship Management Applications – Knowledge of and ability to design, develop and implement a whole range of application tools or modules used in Customer Relationship Management (CRM).
Customer Support Policies, Standards and Procedures – Knowledge of the organization’s customer support policies, standards and procedures and ability to guide customers on all company interactions.
Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Flexibility and Adaptability – Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.
Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Negotiating – Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Problem Management Process – Knowledge of and ability to bring a reported problem to successful resolution.
Work Experience
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
