Workforce Services Trainee

Title: Workforce Services Trainee

State Role Title: Administrative and Office Specialist III / 19013

Hiring Range: $37,623 annually

Pay Band: 3

Agency: Virginia Employment Commission

Location: NORFOLK

Agency Website: https://www.vec.virginia.gov/

Recruitment Type: General Public – G

Job Duties

Successfully complete training to become a qualified Workforce Services Representative to provide workforce services to employers and job seekers related to the administration of the Wagner-Peyser and Workforce Innovation and Opportunity Acts (WIOA). Work with employers to maintain strong working relationships; prepare, review and process complete and accurate job orders; complete matching process to identify and/or refer potential job applicants; effectively market and provide information on VEC service; and perform other employer duties. Work with jobseekers to find suitable employment; conduct interviews to evaluate workforce needs; use information to determine training and/or other needs, match skill set to potential job opportunities, and make reasonable and appropriate referrals; and provide information on agency and/or other supportive services.

Minimum Qualifications

Working knowledge of employment interviewing techniques, employment and wage laws and guidelines, and office operations and etiquette.

Strong customer service, oral and written communication, and computer skills (experience using Microsoft Office Professional and/or similar software).

Ability to interact effectively with employers and the public; discuss, interpret and apply agency standards and procedures; conduct interviews and research; evaluate skill sets and needs; use web-based applications to enter data and conduct database searches; and adapt to changing priorities and workload.

Must successfully obtain and demonstrate requisite skill set (knowledge, skills and abilities) to assume higher level duties as a Workforce Services Representative and complete agency training requirements no later than 12 months (from start date in position) to remain in position.

Must possess valid driver’s license and access to vehicle, as extensive travel is required to serve multiple locations.

Additional Considerations

Experience in human resources, community services, VEC workforce services and/or training programs.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Diversity and inclusivity are at the heart of what we do in Virginia, and the DWDA is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.

The Department of Workforce Development and Advancement. Is an Equal Opportunity Employer/Program, and a Virginia Values Veterans certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.

Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. DWDA does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.

Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

This website will provide a confirmation of receipt when the application is submitted for consideration.

For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.

Auxiliary Aids and Services are available upon request to individuals with disabilities.

Applicants needing accommodations should contact the Human Resource office for additional information.

The DWDA does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.

NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.