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Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Vice President, Enterprise Operations
Job Overview:
The Vice President of Enterprise Operations will play a pivotal role in designing, implementing, and managing our Enterprise Operational roadmaps, managing key customers, and being the face of Mastercard for all things operations. This leadership position requires strategic vision, technical expertise, and strong management skills to attain company goals. The successful candidate will be responsible for overseeing all aspects of Enterprise Operations, from leading globally diverse teams, keeping up with industry operational best practices, and defining / implementing operational KPIs with rigorous reporting to identify operational needs.
Key Responsibilities:
1. Leadership and Strategy: Provide strategic direction and leadership for the Enterprise Operations teams and ensuring operational alignment to technology initiatives with the company’s overall objectives and growth plans.
2. Team Management: Build, mentor, and lead a high-performing / fast pace Operations team, fostering a culture of rigor, collaboration, and continuous improvement.
3. Technical Vision: Define and communicate technical vision, architecture, and roadmap for Enterprise Operations, ensuring operational alignment with industry best practices and emerging technologies.
4. Cross-Functional Collaboration: Collaborate closely with other departments, including Business Operations, Enterprise Monitoring, Network, Cloud, and Infrastructure teams to drive effective operational focus across all.
5. Technology Evaluation: Stay abreast of technological advancements and industry trends, evaluating new tools, frameworks, and methodologies to enhance our Operational processes.
6. Performance Management: Define and track key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of operations, driving continuous performance improvements.
7. Stakeholder Communication: Communicate progress, challenges, and opportunities to executive leadership, and other stakeholders, fostering transparency and trust.
Qualifications:
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field; MBA or advanced degree is a plus.
• Proven track record of leadership in an Operational Leadership role.
• Deep technical expertise in Monitoring / Alerting methodologies, tools and technologies.
• Strong strategic planning and execution skills, with the ability to translate business requirements into technical solutions and drive organizational change.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• ITIL Experience with significant experience in Incident and Change Management processes
• Manage vendor relationships to ensure performance and contractual operational obligations are met
• Demonstrated experience in building and leading high-performing Operational teams, fostering a culture of urgency, decency, passion, and accountability.
• Prior experience as an Operational Lead is preferred.
• Proven ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
