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LP CSA (TACTICAL UNIFORM)
• Job Description:
• The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
• Roles and Responsibilities of CSA (Tactical Uniform):
• Maintains a proper and professional stance in the designated area at the front of the store.
• Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
• The CSA provides their own black pants and black shoes.
• Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
• Directs customers to areas of the store they may ask about.
• Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.
• Properly responds to Merchandise Protection Pedestal Activation.
• Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
• Documents required incidents in case management.
Opportunity: Contribute To The Growth Of Your Career
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.
• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned
Who We Are Looking For: You!
• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
This position has a starting pay range of $15.00 to $18.25 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
This position will be open and accepting applications until [DATE].
LP CSA (TACTICAL UNIFORM)
• Job Description:
• The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
• Roles and Responsibilities of CSA (Tactical Uniform):
• Maintains a proper and professional stance in the designated area at the front of the store.
• Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
• The CSA provides their own black pants and black shoes.
• Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
• Directs customers to areas of the store they may ask about.
• Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.
• Properly responds to Merchandise Protection Pedestal Activation.
• Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
• Documents required incidents in case management.
