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Overview
The Highlands is currently seeking a new Ticket Scanning Supervisor to join our team. You will be responsible for assisting with hiring, training, and supervising the ticket scanning team working alongside Team Leads and management, ensuring any guest using the ski lifts has an active and valid pass. You will be utilizing and becoming familiar with RFID scanning equipment to assist fellow team members and confirm the validity of guest passes. You will answer questions for your fellow scanners and guests. This is a full-time seasonal position with flexible scheduling and a fun work environment!
Responsibilities
• Assist in hiring, training, daily supervision, delegation, coaching and motivation of ticket scanning staff.
• Ensure scanning staff is timely, in safe working environments, while providing an elevated level of service and great work ethic.
• Daily audit on performance and appearance of staff members in management assistance.
• Lead staff in morning set-up of mazes at the lift and with scanning equipment.
• Ensuring proper rotation for breaks between lifts.
• Examine tickets or passes to verify authenticity and verify validity.
• Understand ticket/pass products sold by the company and error messages on scanning equipment, while coordinating with ticket office/hotseat to fix any invalid products in a timely and professional manner.
• Ensure integrity of passes by greeting guests by name, and confirming pictures match the guest entering mazes.
• Ability to aid with directions and other information pertaining to the resort, acting as an ultimate resort host.
• Assist with established goals for the department, objectives, strategic planning, and support of The Highlands vision, missions, and goals.
• Working with managers to identify areas for improvement and develop plans to implement them.
• Strong knowledge of computers including RTP and Microsoft Office.
• Attending meetings as MOD in absence or along with the Ticket Scanning Manager.
• Must demonstrate initiative on finding the answers to questions where one does not know the answer.
• Excellent organizational and problem-solving skills with the ability to handle multiple tasks (sometimes interrupted). Ability to establish and maintain effective working relationships and interact with others.
Qualifications
• At least 4 years of Guest Service Experience
• At least 2 years of Leadership Experience
• High school diploma or GED
