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Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Tech Enablement Senior for the Media and Social Channel Management team.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
Serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. Champion the adoption of new technology by developing an enablement and onboarding strategy and roadmap. Create and deliver clear and relevant trainings for the respective business/function as new technologies are rolled out, or as needed, to ensure they can self-service effectively. Educate stakeholders on existing (and upcoming) technology and capabilities. Source and share best practices to drive standardization and excellence in application of the technology to drive business outcomes.
What You’ll Do
• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of development work.
• Serves as direct representative of the business with one or more delivery teams, representing the customers’ perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Partner with other Tech Enablement team members to ensure clear and effective communication across all business and functions involved in a new technology build; strive to provide full transparency into the technology pipeline to ensure all stakeholders are informed and aligned throughout the process.
• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.
• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.
• Works with different technologies, internal and external to have oversight of development, testing and controls.
• Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function. Actively participates in industry or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with the team.
• Coaches and mentors other Product Owners.
• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What You Have
• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
• Advanced knowledge of Microsoft Office products, applicable databases and product management tools.
• Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Advanced knowledge and demonstrated use of Process Engineering methodologies.
• Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.
• Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.
What Sets You Apart
• US military experience through military service or a military spouse/domestic partner.
• Experience in working across many functions to manage products in marketing technology, advertising technology, or marketing analytics.
• Past success creating marketing strategies, product and business roadmaps, marketing project plans, marketing technology adoption techniques, and training materials.
• Experience in educating and upskilling on marketing technology and best practices.
• Strong quantitative and analytical abilities, with a deep understanding of their importance to business objectives.
• Experience with Marketing Technology front door and governance routines to ensure a compliant environment for marketing users.
• Experience with providing Marketing Technology business value and use cases for Marketing contracts and statements of work.
• Deep expertise in Marketing Technology and process to ensure an effective and user-friendly user experience.
• Experience with one or more of these Marketing Technology platforms: Adobe Experience Manager, Adobe Campaign, Aprimo, PEGA, LiveRamp and Tealium.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What We Offer
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 – $189,530.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
