Team Lead, Accounts Payable and Payments Fulltime

Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services.

Compensation Data

Salary: $67,146.00 per year (eligible for annual bonus)

Purpose of the position

To lead the Accounts payable and Payments team of 5-10 team members and manage the service delivery of this team according to customers’ needs and expectations.

Main tasks and responsibilities
• Lead & develop a team of 5-10 team members (depending on the area); represent team interest in management forums
• Responsible for service delivery in Accounts payable and Payments service area, managing operational team and coordinating of BPOs (CapGemini) service delivery
• Manage team resources against skills, workload and availability
• Perform operation work to support the team with workload
• Manage team performance, meet process SLAs and KPIs and manage customer expectations, oversight of third parties performance. Responsible to collect data and comment on deviations; provide action plan to improve KPI’s if needed
• Drive continuous improvement initiatives; implement improvement programs when necessary
• Receive and resolve employee inquiries from first line specialists when specific, in-depth functional knowledge is required and escalate if required
• Own quality checks and their reporting
• Provide support to the Solution Owners and Process Owners
• Build positive working relationships with the Local BA customers and end-users
• Drive the customer-centric culture and service delivery
• Provide timely and accurate reporting per agreed reporting schedule
• 1st escalation point for process-related issues
• Constant focus on customer satisfaction
• Be part of building up the ITP area in the KALMAR in close cooperation with the project team
• Participate in transition activities when applicable:
• Support the functional work stream
• Support the transition of processes incl. Knowledge transfer and work shadowing
• Any other tasks assigned by the line manager related to the areas of accountability
• All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements

What you’ll need to succeed

Education
• BA degree in finance or business or min. 4 years of relevant business experience and financial accounting skills

Experience
• + 5 years of experience of which 1-2 years in a supervisory role in ITP (preferably from a Shared Services/BPO environment)

Competencies
• Strong experience in operations in the ITP area
• Experience with simple to complex query handling
• Good understanding of internal controls & risk management
• Strong customer service focus and interpersonal skills
• Strong analytical, problem solving and organizational skills
• Ability to work under pressure to strict deadlines
• Knowledge about RPA, ERP/Cloud solutions are preferred
• Conflict Management and Resolution skills
• Staff Management, Direction Setting, Performance Management, Internal HR processes awareness
• Full professional proficiency of written and oral English required

You will be part of

Kalmar is a global company, and we have operations in 35 countries.

At the end of 2023, around 5200 people worked at Kalmar. We offer a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.

Interested to join?

Please submit your resume/CV to be considered!

Kalmar (Nasdaq Helsinki: KALMAR) offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,000 people. In 2023, the company’s sales on a carve-out basis totalled approximately EUR 2.0 billion.

www.kalmarglobal.com