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Company Summary Statement
Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.
Overview
This position will function at the entry level for BI Tariff and Rate Analyst. Incumbent performs assignments in accordance with Company procedures and guidelines, works under close supervision, and receives specific instructions as to required tasks and results expected. This position is responsible for assisting the Billing Integrity Associates, Team Leaders, and Manager in the analysis and resolution of complex customer billing.
This position could be located in Louisville or Lexington, KY.
#LGE-KU
Responsibilities
• Must be able to perform and effectively explain complex billing adjustments to both external customers and internal management.
• Calculates and explains complex rate structures to internal and external customers and serves as the expert for internal and external customers to resolve billing errors.
• Closely interacts with internal departments to research and correctly identify billing errors and works to resolve such errors.
• Researches accounts and obtains documentation necessary to assist in the company’s response to external customer and PSC complaints.
• Understands and
• Reviews electric and/or gas contracts and updates and maintains the contract and billing information in CCS.
• Assists in the review of new and proposed rate structures. Maintains expert working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company and is able to communicate such to internal departments.
• Works closely with Rate and Regulatory and other internal departments.
• Performs CCS system testing to ensure accurate billing for new rates and/or programs that are being implemented.
• Maintains expert working knowledge of the billing and account information contained in CCS and EnergyIP “EIP”.
• Performs cross meter adjustments and explains adjustments to internal and external customers.
• Must be able to provide exceptional customer service to all internal and external customers.
• May assist in the training of Billing Analysis Associates as requested by Team Leader or Manager.
• Maintains critical documentation on resolution of complex customer billing scenarios. Performs other duties as assigned.
Qualifications
EDUCATIONAL EXPERIENCE
• Bachelor’s degree in accounting, finance or other business-related area and a minimum of one (1) year of customer accounting/billing experience in a regulated environment is required.
• Working knowledge of PC systems including Word and Excel required
• An individual in this position must quickly learn the regulated rates and tariffs that affect the Companies (LGE, KU & ODP) billing processes.
• Excellent communication and problem-solving skills are required.
• Exceptional interpersonal skills for communicating complicated rate structure and billing explanations in both written and oral formats to others, both within and outside the corporation.
• Must be able to effectively manage responsibilities, work well in a team environment and be able to successfully manage to meet deadlines and regulatory requirements to meet all departmental goals.
Special Qualifications
Current working knowledge of all Company’s retail tariffs is preferred. Prior experience in other phases of the Billing Integrity department or a related area is preferred.
WORK CONDITIONS
Normal office environment
PHYSICAL EFFORTS
Primarily sitting with optional standing and walking.
