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Are you motivated and driven? Someone who cares about customer service as much as they do problem solving? Do you pride yourself on being able to multi-task and prioritize work appropriately as it comes in? We have a small IT team that works collaboratively, but also very independently. We are looking for someone with a keen attention to detail who can help improve and develop processes. Our team is responsible for multiple systems with varying degrees of criticality.
Come and Join Us – a Company that CARES about our team! At Edwards, we care about our associates and our community. We know that our associates are the heartbeat of our company and we foster an environment that is fun, healthy and safe. Edwards is a family-friendly company that values a work-life balance for our associates and have a goal to create long-term employment by matching your talent to our opportunities.
What you can expect at Edwards – Edwards is a premier brand of quality apparel sold to multiple industries through the uniform and promotional channels. We have 150+ years of successfully serving customers with a collaborative work environment as the driver to reach it.
You MUST live in the greater Kalamazoo area, as this position requires you to be able to work onsite in our Kalamazoo office.
Job Description
The position of Systems Engineer (Level 1) is critical to all departments, providing support for IT tools that enable day to day operations such as computers, printers, scanners, email and business applications in general.
Here’s what you can expect in the way of specific job responsibilities as well as time allocation estimates:
End User Support (80%)
• Assist local and remote end users with issues and requests related to hardware and software solutions managed by the internal IT team, and in special cases other software or hardware support
• Manage helpdesk system, tickets and requests using the appropriate incident management system and processes. Manage triage of tickets and establish priority
• Manage end user IT assets, which includes configuring, deploying, maintaining, tracking, and evaluating end of life on PCs, printers, copiers, phones, and mobile devices
• Develop, document, and maintain procedures and system documentation
• Remain connected and up to date on new technology releases (e.g. new versions of Windows), and new technical innovations
• Help drive IT team culture of customer focus, trusted systems, trusted team and continuous improvement
Projects (10%)
• Collaborate with and/or manage vendors as needed
• Work on projects as assigned, ensuring that tasks are completed in a timely manner
• Accurately and effectively configure, test, and deploy systems and services
• Proactively identify needs, evaluate, and implement technology solutions to assist with the project
IT Administration and Other Activities (10%)
• Proactively continue to develop technical skills that will allow for career growth and the ability to assist with more advanced job responsibilities over time such as network/infrastructure support
• Develop and improve IT processes, including writing documentation
• Attend and participate in IT and company meetings and events
• Proactively identify needs, evaluate and implement technology solutions to solve business problems
To be successful in this role, you need to have the requisite knowledge, skills and abilities:
• Associate Degree preferred; or extensive demonstrated relevant work experience with some completed college courses
• 2+ year IT help desk/technical support experience, and 1+ year networking experience
• Experience with Active Directory, O365, Azure, Windows 10, Windows Server 2008/2016 required
• Experience with Zebra Printers/Scanners, Ubiquiti, VOIP phones, Virtual Servers/VSphere, and familiarity working in warehouse environment, preferred
• Demonstrated strong technical, troubleshooting, and problem solving skills
• Excellent verbal and written communication skills
• Sincere, positive, and service minded attitude
• Desire and ability to quickly learn new things; ability to research issues and find solutions
• Capable of working independently, as well as within a team environment, with minimal instruction; ability to be a team player and is passionate about helping everyone on the team to be at their best
• Respect for confidentiality practices
Our ideal Systems Engineer (Level 1) would carry out their responsibilities while displaying the following key behavioral competencies:
• Problem Solver – Effectively and consistently problem solve wide-ranging IT issues that impact the end user.
• Promotes Precision – Maintains lists to ensure accurate and timely completion of tasks; completes tasks with strong follow-through.
• Action Orientation –Takes quick action to resolve unexpected IT issues, including proactively identifying and learning the latest and greatest technology to maximize end user efficiency.
• Helpful Communicator – Communication is helpful, informative, succinct and factual, based on tasks that need to be accomplished while also building rapport with internal and external customers. Promptly provides information to management related to IT issues that will affect operations and customer service issues.
Perks and Benefits at Edwards
• Annual Bonus Plan
• Great Paid Time Off package
• Excellent medical plan with options that best fit the associate and the associate’s family
• Dental (including orthodontia) and Vision Plan at NO COST to associates
• 401k (with company match of up to 5% – no vesting schedule)
• Others like tuition reimbursement and wholesale retail club membership
• We like to celebrate! – Celebrations (both Company-wide and departmental) take place throughout the year for achieving milestones and goals
Read more about us at www.edwardsgarment.com under “Careers”
