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The Senior Vice President of Institution Client Success (SVP, ICS) will be responsible for the leadership of financial institution client relationships, and the team supporting those relationships, in the Credit Union segment. The ICS, Credit Union team is a proactive consultative team responsible for a client portfolio of approximately 300 financial institutions.
The SVP will be responsible for creating the engagement strategy for the segment with a goal of expanding the relationships, driving sales growth, and retention of accounts. As a member of the ICS leadership team, the SVP will represent the client perspective on various steering committees and project initiatives to help influence and drive greater differentiation of the LPL offering for institutions. The SVP will also be responsible for the ideation and execution of initiatives within the ICS department to help evolve the overall success management model, structure, and approach.
The successful candidate must possess strategic agility and be skilled and experienced in engaging in high-level strategic discussions with executives, program managers, and top advisors. Additionally, the candidate must have a strong skillset in the areas of talent management and development, operational excellence and execution, and problem solving and decision making. They must also understand, utilize, and stay current with industry best practices, financial markets, the regulatory environment, and the competitive landscape to optimize results.
Responsibilities:
• Identify opportunities and create initiatives to increase client satisfaction, retention, and sales growth
• Proactively manage high profile and complex situations
• Develop a team culture to retain, develop and grow engaged employees
• Creating department goals and driving execution to ensure that departmental and organizational objectives are met and are in line with the needs and mission of the organization
• Examine trends, develop insights, and create solutions to better support institutions
• Proactively manage attrition risk
• Partner with conference services to deliver exceptional education and conference events
Requirements:
• Bachelor’s degree in finance or another related field
• Minimum of 10 years’ experience in financial services, preferably in a sales and/or client service/relationship management capacity
• Strong people management experience
• Prior experience working directly in sales and sales management roles is ideal
• High-level strategist coupled with the ability to implement methods that drive sales
• Strong executive presence with the ability to interact with and influence LPL executive leadership
• Extensive knowledge of the client segment, organization, product, industry, and end customer (product manufactures)
• Demonstrated knowledge of the financial service industry (LPL platform), products, and services
• Ability to effectively analyze situations and apply solutions to achieve resolution
• Ability to identify and balance the needs of multiple stakeholders
• Ability to travel up to 30% of the time
Pay Range:
$196,500.00 – $327,500.00
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Why LPL?
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
