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The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
SCOPE OF WORK: The Survivor Services Intern will be assisting the Survivor Services Team within the Safety and Wellness Department at the International Rescue Committee. The Survivor Services Team provides comprehensive case management services to victims of crime, survivors of torture and Afghan survivors of combat. Clients served include asylum-seekers, asylees, refugees, and other immigrants. Services provided to clients include legal, medical, mental health, employment, and other interpersonal/social services.
RESPONSIBILITIES: The Survivor Services Intern would be working directly with casework staff in following-up on client needs and assisting in performing case management services, at the discretion of the caseworker.
• Scheduling medical and mental health appointments
• Accompanying clients to appointments—including medical, public benefit interviews, and other appointments and services
• Advocating for clients to receive linguistically and culturally appropriate services within appointments with service providers.
• Confirming and reminding clients about upcoming appointments and scheduling transportation
• Connecting clients to other available resources/services they may be needing
• Performing client feedback surveys about the services they have been receiving
• Completing case notes and assisting with documentation audits, needs and data
• Other specific projects based on skills and client needs
LEARNING OUTCOMES: Survivor Services Intern would learn basic components of case management services, including trauma-informed care, psychological first-aid, and other skills to provide appropriate services to clients.
Minimum Qualifications:
REQUIREMENTS: Pursuing an associates, bachelor’s and/or Master’s degree in social work, anthropology/sociology, international affairs, psychology, or another similar field.
· Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds
· Ability to maintain confidentiality regarding client information
· Punctual and reliable
· Strong proficiency in Microsoft word programs—including word, excel and powerpoint
· Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle
· Consistent transportation and ability to transport clients as needed
· Attention to detail
· Flexibility in changing tasks/based on client needs
· Strong written and spoken skills in English required, Spanish and/or Swahili, Dari, or other languages preferred
· Technology requirements:
o Interns will be required to use their own technology tools to work on virtual opportunities.
o IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc.
o All personal devices must:
§ Be kept current with all operating system updates and security patches,
§ Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a Laptop.
§ Have lock screen set to 10 minutes or less with a password required to unlock the device
§ Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. Lockout period must be no less than 30 minutes.
This position reports to the Safety & Wellness Supervisor
IRC leading the way from harm to home.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
