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Our client, a leading technology company, is seeking a Support Engineer II to join their team. As a Support Engineer II, you will be part of the Technical Support Department supporting various robotics and fulfillment teams. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a deep technical background, which will align successfully in the organization.
Job Title: Support Engineer II
Location: Remote – USA
Pay Range: $28 – $30 per hour
What’s the Job?
• Deep-dive into and resolve technical issues allocated via our in-house ticketing system.
• Utilize various data sources and logs to identify hardware or software faults, including addressing performance issues, server issues, and station malfunctions.
• Collaborate with on-site technicians and engineers, guiding their troubleshooting efforts, and partner with software development engineers for seamless integration and functionality across all systems.
• Participate in live troubleshooting sessions via conference bridge, coordinating resolution efforts, and escalating as needed.
• Contribute to the continual improvement of our processes and procedures, participate in internal projects, and help enhance team efficiency and customer satisfaction.
What’s Needed?
• Relevant Bachelor’s degree, or equivalent combination of education and experience.
• Three years of technical support experience supporting enterprise systems, platforms, or applications in a first-line (or above) operations team.
• Excellent verbal and written communication skills.
• Previous experience with technical troubleshooting inclusive of pulling and reading logs, interpreting dashboards, and responding to service alerts/alarms.
• Proficiency with Linux and running SQL queries, prior hands-on experience in working with AWS applications and environments.
What’s in it for me?
• Medical/Dental/Vision Insurance
• 401k Savings Program
• Potential for contract extension and/or conversion to permanent
• Engaging in a dynamic and innovative technical environment
• Opportunities for professional growth and development
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.
