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Introduction
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community all while being part of a company that is consistently rated as a great place to work – and where employees love what they do.
Overview
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work every week, year round for at least 30 hours each week as a full-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.
Responsibilities
As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service. You will help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions. You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound.
Expectations:
• Examine shipments and compare with records, such as invoices or orders, to verify accuracy.
• Ensure all incoming and outgoing online orders and returns are handled promptly and tracked thoroughly.
• Record shipment data, determine space requirements and position of shipments, manage damage, or discrepancies, for reporting, accounting, and record keeping purposes.
• Serve as a resource for select special-order-only merchandise, to ensure prompt and accurate processing for these orders.
• Assist in the fulfillment of customers’ online orders, resolve customer service questions relating to online order issues, and escalate problems to the management team when necessary.
• Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
• Correspond with established representatives to rectify problems, such as damages, or shortages.
• Pack, seal, label, or affix postage to prepare materials for shipping.
• Assist with the maintenance of the website catalog.
• Use hand tools, power tools, online shipping services, or postage meters.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members and to serve as the Manager-on-Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• May process sales transactions involving cash, credit, or financial aid payments.
• Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
Physical Demands:
• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
• 2+ years’ experience in a retail setting or in e-commerce preferred.
• High school diploma/GED required.
• Outstanding customer service skills to match customers to products that meet their needs.
• High attention to detail and strong time management skills.
• Intermediate reading, writing, accounting, and computer skills required.
• Experience with online ordering systems preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
