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Job Title & Specialty Area: Supervisor Concierge
Department: Patient Family Experience
Location: Plano, TX
Shift: (Day Shift) Tuesday thru Thursday and every other Monday (3) 12- hour shifts and (1) 8-hour shift from 6:00 a.m. to 6:30 p.m.
Job Type: On-Site
Why Children’s Health?
At Children’s Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children’s health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
This job is responsible for the oversight of the Concierge Services Representatives. The supervisor will be performing employee performance reviews, schedule coordination of full-time and PRN staff, and training and development. In addition, the Supervisor will participate in data analysis and will be part of the decision-making process for improving services and processes.
Responsibilities:
• Personnel Management: Perform quarterly PEAC evaluations. Coordinate schedule, PTO requests and coordinate holiday coverage. Interview applicants, make hiring recommendations and coordinate prescreening tests. Responsible for competency documentation. Optimize individual and team performance that is consistent with hospital values and expected behaviors. Clearly and effectively communicate in English and Spanish.
• Administrative: Develop and improve quality. Establish and facilitate strong work relationships with hospital departments. Prepare and present data. Assist with performance improvement, program management and assessment; assume managerial responsibilities as needed. Attend Leadership Meetings regularly and communicate appropriate information to staff and supervisor. Participate in financial oversight. Complete special projects for the department or hospital.
• Training: Instruct and train staff as to proper methods, professional ethics and procedures; coordinate training schedules for new hires and tenure staff, provide feedback to staff. Place special emphasis on customer service training.
• Special Projects: Incumbent will participate in various projects, as assigned. Perform other duties as assigned.
How You’ll Be Successful:
WORK EXPERIENCE
• At least 3 years Required.
• At least 3 years customer service Required.
• At least 5 years Preferred.
• At least 5 years customer service in a healthcare setting Preferred.
EDUCATION
• High school diploma or equivalent Required.
• Two-year Associate’s degree or equivalent experience Preferred.
A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:
· Employee portion of medical plan premiums are covered after 3 years.
· 4%-10% employee savings plan match based on tenure
· Paid Parental Leave (up to 12 weeks)
· Caregiver Leave
· Adoption and surrogacy reimbursement
As an equal opportunity employer, Children’s Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.
