Log In
Sign Up
Overview
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
• Provides operational support in addition to evaluation and implementation services for new products, technologies and solutions to address corporate business requirements.
• Works beyond the routine utilizing specialized knowledge and analysis of multiple variables.
• Has a comprehensive understanding and skill sets for supported platforms/products and environments.
• Effort and activities are divided between maintenance and support of existing environments, and implementation tasks.
• Project assignments can be large in scope but are typically of medium complexity.
• Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD
• Perform daily production support activities
• Participate in team on-call rotations.
• Perform patching and application deployments across all
• Participate in projects associated with the enhancement, upgrade/patching, or implementation of new or existing technology solutions.
• Participate in support efforts between Enterprise IT Endpoint Compliance and other CommonSpirit support teams.
• Conduct performance tuning and troubleshooting
• Initiate change management requests and adhere to the CommonSpirit IT Change Management process.
• Perform source code/versioning management function adhering to technical management guidelines
• Provide ownership of technical issues within the IT Endpoint Operations Team
• Assist with the design and implementation of a comprehensive monitoring and alerting process across all IT Endpoint Operations platforms
• Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)
• Build new test and production environments on existing or new hardware as required.
• Identify automation opportunities and implement scripted solutions.
• Identify technical innovation and process improvement opportunities.
• Assist with the implementation of a comprehensive and ongoing release management and planning effort.
• Utilize standard tools and methodology to develop systems and support performance metrics.
• Perform technical mentoring and cross training with other team members.
• Demonstrate a basic knowledge & expertise with CommonSpirit business processes and routines.
• Remote eligible.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Qualifications
• BA or BS in Computer Science, Technology, or Business discipline, or equivalent experience is required.
• 7+ years of professional experience in an IT technical or infrastructure field is required.
• Knowledge of Microsoft Endpoint Configuration Manager (MECM/SCCM) or similar endpoint management system.
• 5 + years’ experience working in a large complex networking environment is required
• 5+ years’ experience with complex Active Directory structures including GPO and GPP Administration is required.
• 5+ years of experience with scripting or programming languages is required in at least one of the following languages, (PowerShell, C#, VB.NET, Python)
• 5+ years designing and implementing small automated solutions to automate basic manual processes. Some solutions need to include utilizing a database.
• 5+ years of experience in designing and implementing basic Web automated solutions.
• 5+ years of Patch Management on Windows operating systems is required.
• Ability to develop and organize written documentation and procedures is required.
• Ability to exercise good judgment in determining work and problem resolution priorities and approaches.
• Strong conflict resolution skills.
• Ability to multitask in a fast paced work environment.
• Team player will work close in team environment
• Knowledge of ITIL Standards
