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Sr Renewals Specialist
Say hello to opportunities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
This is where you and your skills come in. We’re currently looking for: A Senior Renewals Specialist, at RingCentral, we believe that our success is directly tied to the value our customers derive from our product. While customers realize value at different stages in their journey with RingCentral, the renewal serves as an extraordinarily meaningful breakthrough moment to celebrate and reflect on the past while also planning for the future. To lead this initiative, we are searching for an outstanding Renewal Manager. You will partner with customers and multiple internal stakeholders to ensure that value is realized and that the customer is set up for continued success.
To succeed in this role you must have experience in:
• Drive, and lead the renewals process to preserve and improve customer contracts and relationships
• Acting as the voice of the customers by communicating issues and customer’s feedback to internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Working with customers to define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, milestones, risks and metrics
• Developing customer relationships and credibility by building trust and ensuring the customer’s needs are met
• Negotiate and execute renewal contracts to maintain and or grow recurring revenue
• Discover and identify upsell/cross-sell opportunities to maximize customer growth
• Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
• Set customers up for future success by curating use-case recommendations and educating customers on relevant new features and opportunities to grow with RingCentral
• Conducting regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their RingCentral investment
Desired Qualifications:
• 1-2 years of Renewals, Sales, Account Management or Customer Success, preferably in a SaaS organization
• Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Experience handling large volume and high pace environment
• Strong customer relationships and serve in the role of RingCentral trusted partner
• Approaches work with empathy and a creative, problem-solving mentality
• Self-motivated, proactive, energetic teammate
• Takes an active interest in increasing customer happiness and deepening customer relationships
• Outstanding time and process management skills, ensuring nothing slips through the cracks
• Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape
• Bachelor’s degree or equivalent military and/or work experience
What we offer:
• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Pet insurance and Pet Telehealth
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program
RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in Colorado, the compensation range for this position is between $45,500 and $65,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
This role has an application deadline of July 15, 2024. Please apply prior to the deadline to be considered for the role.
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