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Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
How will you make an impact?
This position will lead and facilitate efforts to standardize processes while working to identify, implement and sustain new improvement opportunities identified by review of historical CAPA actions as well as new technologies.
What will you do?
As a team member of the Transportation Global Operational Excellence team, this position will build cross functional relationships within the Global Transportation team as well as with internal & external clients ensuring that operational excellence is achieved through Global TrackWise investigations, CAPA action process improvements, management of documentation refresh/employee training projects and consistent delivery of exceptional customer service. This will be achieved through facilitation, leading or collaborative initiatives internally as well as with our external partners that ensure an increased level of operational knowledge is developed and retained. This includes continual improvement efforts through identification of operational issues and the implementation standard processes. This position will support global operations by leading project teams through the development of scope applying project management methodologies as well as transfer and validation of new and/or improved processes related to global transportation activity.
Responsibilities:
• Conduct or assist with Global Trackwise (GTW) investigations, and CAPAs (Corrective and preventative action’s) applying strong problem-solving skills allowing you to gather and analyze data, identify patterns or trends, drawing meaningful conclusions all while identifying root cause and developing effective solutions.
• Think critically and solve complicated problems through the identification and assessment of risks, developing mitigation strategies and implementing corrective actions by the timelines or due dates outlined within the Quality Management System.
• Prepare detailed investigation reports, documenting findings, and effectively communicate with partners, carriers, suppliers, customers, and internal teams.
• Act as functional approver when needed.
• Work with clients to resolve any requested edits.
• Analyze trends within the GTW system and establish projects or process improvements leading teams and/or partners to resolution.
• Conduct instructional design sessions resulting in the completion of operational documentation revisions related to internal SOPs, work instructions, client work instructions, tech notes, job aids and checklists.
• Apply instructional design principles such as ADDIE (Analysis, Design, Development, Implementation, Evaluation) and adult learning principles to effectively design effective learning experiences and materials. Leverage technical writing skills that clearly and concisely communicates sophisticated information, the use of appropriate terminology following established templates and style guidelines.
• Facilitate the creation of or develop curriculum, learning objectives and assessments that are aligned with instructional goals and objectives creating engaging and interactive learning materials, simulations, and assessments verbally, in a classroom setting or at operational huddle ups.
• Evaluate and assess the effectiveness of instructional materials and learning experiences conducting formative and summative evaluations, analyzing learner feedback, and machining improvements based on evaluation results.
• Identify gaps in current curriculum, facilitating the creation of or development of training material for global transportation operations across all service lines. Incorporate new technology into the training documentation portfolio once implemented. (TMS, RTTT, Shipment monitors, etc.) Have the flexibility to conduct training sessions during different time zones.
• Maintain accurate documentation within the Electronic Document Management System (eDMS) adhering to version control. Gather appropriate content for user documentation through interviews and interaction with other team members and Global Transportation SMEs.
• Lead projects identified as global operational process improvements and participate on cross functional teams that works towards resolving global transportation issues.
• Propose process improvements based on trending analysis done both proactively and in response to negative trends.
• Define project scope, goals and actions for cross-functional teams.
• Define tasks and secure required resources, create and manage project timeline, and establish important metrics.
• Other tasks and/or projects as assigned.
Education / Experience:
• Bachelor’s degree required in business administration, operations management, education, supply chain or transportation management.
• Project Management or Lean Six Sigma certification required.
• 5+ years development of curriculum/training programs.
• 5+ years of experience within business operations.
• Demonstrated understanding of Standard Operating Procedure (SOP), Work Instruction (WI), Client Work Instruction (CWI), instructional design methodology such as ADDIE.
• Working understanding of MS Office Applications. (Word, Excel, PowerPoint, Teams, Outlook)
• Experience with a CBT/LMS programs such as Success Factors
• Experience with a document library system such as eDMS (Electronic Document Management System
Knowledge Skills and Abilities:
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
• Ability to influence others to reach agreements and adopt a plan forward, to adapt to a changing environment quickly and easily. Ability to develop solutions that are mutually beneficial to the client and to Patheon Logistics. Ability to function independently and as part of a team. Able to empathize with another’s situation to be able to drive a greater level of understanding and develop solutions. A demonstrated track record of gaining trust, consensus and respect by consistently demonstrating conflict resolution and critical thinking skills and maintaining composure in stressful situations.
• Superior written and verbal skills, including presentation skills are crucial. Demonstrated ability to communicate clearly, succinctly, and effectively in person, over the phone/computer, and in writing with SMEs, partners, and team members. Collaboration skills while working with cross functional teams and managing feedback is essential to this position. Ability to demonstrate active listening skills. Ability to communicate with both internal/external clients, and partners in a positive manner. Capable of remaining calm while handling complicated issues and maintaining an optimistic outlook. Ability to communicate in English, verbally and in writing. Able to use translation tools to translate correspondence or documentation received in other languages.
• Demonstrated success in the managing of multiple projects in an operational excellence, customer service environment. Dynamic, self-motivated, pro-active approach to taking on complicated assignments. Demonstrated analytical and organizational skills with the ability to communicate this information to others within the team. Operates with a sense of ownership and accountability.
• Ability to work both independently and in a team environment. Able to self-motivate, prioritize work and time. Ability to follow-up on commitments, see things through to completion, all while being organized, efficient, and results oriented. Ability to produce quality outcomes in a fast-paced, collaborative environment. Attention to detail is a must.
Excellent Benefits
• Benefits & Total Rewards | Thermo Fisher Scientific (https://jobs.thermofisher.com/global/en/total-rewards)
• Medical, Dental, & Vision benefits-effective Day 1
• Paid Time Off & Designated Paid Holidays
• Retirement Savings Plan
• Tuition Reimbursement
• Employee Referral Bonus
• Career Advancement Opportunities
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
