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Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
Ticket Operations Manager will provide strategic knowledge and leadership for all properties, staff, and products from a central location at Rupp Arena. Assume the role as a point of contact for administration of each venue’s manifest, inventory, building of events, pricing, invoicing, online sales & fulfillment, and reporting. As a team member of the Ticket Operations department, ensure that the ticketing system is functioning for property needs for events, tickets, pricing, access control, online features, and reporting. Work with the director of Ticketing to appropriately hire, coach, and develop staff.
This role will pay a salary of $77,500 to $97,000.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until Sept 30, 2024
About the Venue
Lexington is an active and thriving market craving an active and welcoming venue for events. The heart of any thriving community is its downtown—and Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widely-recognized entertainment venues in North America. Rupp Arena in Lexington, Kentucky, is fast becoming THE must-play venue. The 20,000-seat arena, affectionately referred to by some as “the Cathedral of College Basketball”, is home to the National Champion University of Kentucky men’s basketball program and has played host to some of the most talented and award-winning musicians/artists in the world, including U2, Paul McCartney, Elton John, Justin Timberlake, Kenny Chesney, Taylor Swift, and many others. Central Bank Center is our convention side, with over 99k sf of exhibition space, 24k sf each of meeting and ballroom space, 50k of hospitality space, 10k sf of flexible space, and over 2500 covered and uncovered parking spaces. Both venues are additionally joined in entertaining this area by the Lexington Opera House, showcasing Broadway talent through collaborative bookings of Broadway shows, small venue concerts, and local arts.
Our PurposeWe are building an organization that serves our fans, community, and partners through world-class entertainment, sports, and events. We believe in being authentically Kentucky. This means staying true to what makes Kentucky, Kentucky, by rolling up our sleeves to get things done, valuing hospitality and gathering together, being a pillar in our community, teamwork over the individual, celebrating our wins, taking risks, and stretching our potential. As part of Oak View Group, we embrace a positive disRUPPtion.
Responsibilities
• Work alongside Director to improve and maintain department efficiency, excellent communication and patron experience.
• Coordinate all event information between the promoter, facility personnel and the ticket company in a timely manner to ensure an accurate ticket build for all ticketed events with primary focus on the arena.
• Work with event promoters and appropriate personnel to establish ticket pricing, scaling and seating configurations with primary focus on the arena.
• Establish and maintain positive, effective, collaborative working relationships with external and internal personnel.
• Manage event creation, inventory control, and reporting. This includes event builds on the Ticketmaster system; programming, spec sheets, and 3rd party communications with primary focus on the arena.
• Establish event files that correctly document how the show was built, with all of the event build details as well as any requested changes to the event over the life of the event with primary focus on the arena.
• Pay close attention to upcoming events with high/low sales volume, adjusting allotments to maximize availability and/or profit with primary focus on the arena.
• Act as the on-site Box Office representative on the day of events for all production changes, artist/promoter/VIP program needs, and all other box office related responsibilities including participating in the event settlement process with primary focus on the arena.
• On arena event nights, settle all box office activity with a prepared and complete box office statement as well as any other requested event settlement reporting.
• Oversee the daily operations of the Ticket Office.
• Oversee the accounting of daily transactions, reporting and deposits.
• Oversee the supervision, instruction, and training of full-time and part-time staff.
• Maintain/adjust job responsibilities for each Ticket Office staff member to allow for growth and development.
Qualifications
• Bachelor’s Degree required• 5+ years related box office or ticket experience required• Experience in customer service and supervision/leadership essential• Superior customer service and problem-solving skills required• Expert level knowledge of Ticketmaster suite of products (Ticketmaster Host, Archtics, TM1) required• Knowledge and experience with financial procedures and managing statistics electronically• Advanced computer skills required• Must be able to work independently• Ability to work irregular hours in addition to normal business hours as needed• Excellent written and verbal skills, organizational ability, and interpersonal skills• Ability to effectively supervise box office staff• Ability to prioritize multiple projects• Professional presentation, appearance and work ethic
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
