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WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE’LL NEED
The Sr. Manager of International In-Restaurant Training will be responsible for developing the strategic vision and facilitation of relevant, role-based content and in-restaurant training programs across international franchised restaurants. Additionally, this role will lead the New Store Opening Training process, Certified Training Restaurant Program, and Franchisee onboarding and Training Program for international franchised restaurants.
The Sr. Manager of International In-Restaurant Training plays a crucial role in maintaining the high standards of the guest experience, operational excellence, and the Team Member performance that Wingstop is known for.
In this role, you will:
• Partner with the L&D Team to develop role-based, blended learning solutions for international franchised restaurants, including e-Learning, video, job aids, micro learning, manuals, etc.
• Work collaboratively and cross-functionally with US and International Operations to implement relevant, engaging training programs for above-restaurant leadership and Team Members
• Partner with the International In-Market Managers to conduct needs analysis to regionalize content, define training and sustain plans post-market support
• Deploy the Management Curriculum Program for international franchised locations
• Support the rollout of company strategic initiatives
• Lead the International In-Restaurant Training Teams which train new Brand Partners (classroom and restaurant based) and New Restaurant Opening support teams
• Partner with the L&D Team to develop comprehensive training programs for all restaurant roles, including front-of-house, back-of-house, and management positions
• Collaborate with the International Support Teams, restaurant leaders and Brand Partners to address performance gaps and provide tailored training solutions
• Provide excellent customer service to regional field staff, brand partners and Team Members and training team
• Evaluate and track effectiveness of training offerings, through time to competency, retention, and restaurant performance
• Lead, guide and motivate Team Members to exceed customer expectations and provide excellent service
• Foster a culture of continuous learning, problem solving, professional development, and Team Member engagement within the training team
• Implement innovative training methods and technologies to enhance the efficiency and effectiveness of training programs
• Support the leadership team with strategic training initiatives and special projects on as needed basis
• 8 + years of experience with training, operations, L&D as well as the ability to lead a team.
• 5+ years of experience in restaurant or hospitality
• Experience facilitating and leading strategic workshops and training courses
• Background in a multi-unit franchise environment, quick service/fast casual restaurant experience preferred
• People management experience preferred
• Frequent use of a computer and other technology essential to the successful completion of your everyday responsibilities, either in the office or field
• Strong written and communication skills
• Strong PowerPoint and Excel skills
• Ability to shift priorities among simultaneous projects, while upholding quality and a sense of urgency
• Ability to work collaboratively to assess and diagnose market specific training needs
• Ability to travel both domestic and internationally 50% (passport required)
• Ability to lift up to 25 lbs
HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success
of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.
HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.
SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.
BENEFITS
FLAVOR PERKS:
• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
• Lunch provided every Tuesday and Thursday in office
• Work from home Fridays
• Discount on Wingstop gift cards
• Discounted onsite dry cleaning
• Discounted onsite car detailing
• Onsite game room and patio
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
