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Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Please note this role is hybrid based in Chicago, IL and will require in office attendance 2-3 days per week.
Key Responsibilities:
The purpose of the Senior Manager IT, Application Development position is to lead a development team in the continued design and development of a modern, cloud-based contact center platform. This position will collaborate cross functionally with our business partners and other technology teams to design, develop and integrate user interfaces and services that meets the business needs. This position will have a focus on rapid agile development, leading highly efficient development teams, and developing the architecture and development roadmap for the most critical contact center tool. You will be responsible for one of the major customer channels at United and enabling our agents through modern and scalable technology and delivery methodologies.
Product Delivery
· Responsible for overseeing the development and delivery of high-quality software applications that meet business requirements and user needs
· Accountable for delivering projects within scope, schedule, and budget, as well as managing stakeholder expectations.
· Responsible for continuous improvement initiatives – standard methodology scalable architecture, code quality, automation, security
· Collaborate with developers and business users to design, develop, and integrate user interfaces and services that meet business needs
· Identify areas for process improvement and implement changes to improve efficiency and effectiveness
· Must be adaptable to changing designs and to adding performance enhancements
· Extensive experience in coding standards, code quality tools, development methodologies
· Development Tools & Architecture
· Ensure that software development projects are completed on time, within scope, and within budget
· Provide technical guidance and mentorship to team
· Manage project risks and issues, and develop contingency plans to mitigate them
Leadership
· Develop project plans, timelines, and budgets and manage them throughout the project lifecycle
· Communicate with partners to manage expectations and ensure alignment with project goals
· Accountable for administrative management of 5-10 IT professionals, either as direct reports or sourced – HR administration, Time Reporting, etc.
· Provide leadership by establishing department and individual’s goals
· Responsible for assessing and recommending improvements to the organization structure, roles and responsibilities
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
· Bachelor’s degree in Computer Science, Engineering or Business Administration
· +3 years of web or mobile development (ASP.NET, MVC, SQL, JavaScript…etc.)
· +9 years of IT and business/industry work experience
· At least 2 -4 years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders
· Requires advanced technical and business knowledge in SDLC, quality assurance, project management and other related disciplines/processes
· 12 months experience of Agile development
· Excellent PowerPoint and executive presentation skills
· Must be legally authorized to work in the United States for any employer without sponsorship
· Successful completion of interview required to meet job qualification
· Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
· MS in Computer Science, Mathematics, Information Systems, or other related field
· Airline Experience is a plus
· Contact Centers experience a plus
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
