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SUMMARY
The Senior IT Engineer role is a position requiring a well-rounded background in hardware, software, IT security and technology trends with an elevated level of customer service, confidentiality, and effective communication and relationship skills. This role must be able to respond quickly, be available outside normal hours and days, and work with a high degree of independence and trust. The role is expected to maintain a broad knowledge base of current technology and best tech practices / trends that also meet approved corporate standards. This role is expected to be a highly technical single point of contact for an executive segment of our customer group. This is a specialized role that requires a specific technical knowledge base in almost all areas of technology “touchpoints” in not only an office environment, but also for personal devices, home technology, both PC and Mac based devices while interacting with high level members of leadership. Most technology career paths will explore a few of these areas, but a successful person in this role requires all of them. Additionally, this role requires a balance of both a heads down, hands on technology expert while balancing that job with an intuitive personality that can build relationship at all levels and know how to “read a room” when interacting with people and sensitive data.
RESPONSIBILITIES
• Acts in a Technical Lead capacity for assigned Friedkin executives requiring high sensitivity, customer service, technical savvy, and compliance (including the below detailed duties).
• Support of personal devices, company provided technology, residences, and other tech powered items – Including off hours and occasionally on while on PTO
• PC/MAC and mobile device support
• Imaging, software installation, network connectivity etc.
• Accessories, monitors, printers, keyboards/mice
• Apple technology Savvy
• Mac, iPhone, iPad, Apple TV, etc.
• Apple technology integration and configuration into personal and home technologies
• Responsible for maintaining configuration best practice standards and support documentation.
• Broad general corporate and consumer networking skills
• Help Network team troubleshooting switches, routers, firewalls, AP’s
• Broad general corporate and consumer AV (Zoom, AppleTV, Teams)
• Manage mobility for customers included Mobile Device Management
• Additional limited administrator for mobility (Verizon, AT&T,MetTel)
• AV installation and support
• Cable, Satellite, TV providers, Sound systems, Apple TV, Crestron
• Purchasing responsibility and amounts beyond typical IT employee due to the prominent level of supported individuals. This position is given a higher level of latitude based on the job requirements.
• Review and follow corporate data privacy practices, policies, and guidelines.
• Reduce security risk by educating customers on TFG security standards and practices
• Excellent communication skills both in writing and orally
• General knowledge and aptitude of gadgets and other technologies (ex. Cameras, radio players, drones etc.)
• Visio or other mapping/design software knowledge
• Limited infrequent travel requirements for remote sites and residential support
• Other duties may be assigned.
SUPERVISORY RESPONSIBILITES
This position has no direct supervisory responsibilities, but it is required to be the technical project
Manager of related tasks, vendor oversight and assigned special projects.
QUALIFICATIONS
A Bachelor’s degree with at least 10 years of experience in a related IT field, or equivalent combination of education and experience.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
CERTIFICATES, LICENSES AND REGISTRATIONS
None required.
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required daily to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office, around the corporate campus and ownership properties. The associate is required to travel to other sites, including out-of-state and out of country, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.
TRAVEL REQUIRED
Travel is required for this position (up to 60% of the time and on a domestic basis).
The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing
TOTAL REWARDS
Our Total Rewards package is an integral part of how we recognize our associates’ contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page
We are seeking candidates who are legally authorized to work in the United States, without Sponsorship.
