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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview
As a Sr Digital Experience Manager in the HR organization, you play a key role in creating the great digital experiences T-Mobile employees are expecting. Using consumer and market insights, you will amplify the voice and needs of the employee to define and influence innovative experiences.
Responsible for the vision and strategy for the future state of the employee digital experience. This individual is a strategic leader and experience advocate that has an outstanding eye for business, analytics, planning, and collaborative leadership skills. Reporting to the Sr. Director of Strategic Transformation, this individual will help connect and elevate the employee digital journey experiences, including Join, Start, Grow, Work, and Live.
Ultimately accountable for digital employee go-to-market standards, map journeys, and isolating areas of opportunity via data & analytics. You will work with cross-functional enterprise collaborators to evaluate and outline our digital journeys, uncover pain-points and areas of opportunites to develop the strategic roadmap. You will lead HR journey teams that are responsible for turning the business plan into world-class employee experiences.
The Sr Digital Experience Manager Principal thrives, working through ambiguity to power us toward a world of best-in-class, scalable employee experiences. And as a key influencer and subject matter authority at the Sr. Leadership level, the Sr Digital Experience Manager will drive consensus for strategy and roadmap up through product vision and proven thought leadership.
Job Responsibilities:
• Utilize strong analytical ability to evaluate end-to-end experiences across multiple channels and touch points.
• Build strategic standards for delivering employee experience (& correlating digital experience strategy & standards).
• Drive collaboration and vision across the company to build alignment on priorities leading to product design and execution, while fostering a user-centric design culture.
• Develop an exceptional employee experience strategy, leading cross-functional teams from within HR Center Of Excellence’s (COEs) to pull together vision for journeys.
• Lead cross-functional efforts to document/consolidate journey maps and plans from COE owners.
• Support the digitalization of identified processes and enable needed experience research and data for decision making.
• Seek to understand how people, processes, and technology interact to perform the fundamental activities of the business in both current and future states.
• Challenge current practices and build new methodologies to optimize team efforts.
• Stays one-step ahead on industry trends and inspire innovation.
Using consumer and market insights, determine the key experience levers that enable business objectives to build a strategic roadmap and achieve goals.
• Act as Business collaborator and Customer Champion in advocating for Digital experience build out and gain alignment from collaborators and partner teams through effective communication and relationship management.
• Uses consumer insights and business sense to influence experience needs in the backlog.
• Leverage Adobe Experience Manager (AEM) to lead basic content edits enabling real-time testing, validation and optimization of existing experiences.
• Partner with web developers, UI designers, and other cross-functional groups to implement more sophisticated digital experiences.
• Define Go/No-Go criteria for experience launch.
• Mentor other team members on standard methodologies.
• Successfully analyze data to make decisions, define new strategies, and deliver measurable results.
• Also responsible for other Duties/Projects as assigned by business management as needed.
Education:
• Bachelor’s Degree Marketing, Business, or Digital (Required)
• Master’s/Advanced Degree (Preferred)
Work Experience:
• 7-10 years of experience in Marketing or Digital (Required)
Knowledge, Skills and Abilities:
• Adobe: Proficient in the use of Adobe Analytics, Adobe Experience Manager (AEM), Audience Manager (AAM) and Target (Required)
• User Experience: Skilled in Journey Mapping, User Experience (UX) and Design Thinking (Required)
• Product Testing: Experienced with A/B testing, usability assessments, segmentation and personalization (Required)
• Marketing Analytics: Experienced with analytics requirements, systems, measurement and optimization (Required)
• Marketing Strategy: Experienced with marketing strategy & customer journey management (Required)
• Agile Methodologies: Proficient in collaborative design techniques, Agile and Lean frameworks (Required)
• Thrives in organizations that constantly adapt and evolve (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes, may require up to 10% domestic travel based on business needs.
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $115,100 – $207,600
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
