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Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.
Job Overview:
LPL Financial is seeking a Sr. System Business Analyst located in Fort Mill, SC reporting to the Technology Operation Planning & Support (TOPS) team. TOPS serves as technology escalation group for internal help desks and development teams. The Sr. System Analyst will support multiple brokerage applications as a member of this centralized application support team. Sr. System Analyst focus will be providing Tier 2/3 technology support that includes incident ticket management, production support release coordination, and system monitoring and issue analysis across entire LPL application platform.
Responsibilities:
• Monitors systems operation: reviews daily reports including but not limited to tickets, error reports of web application and system issues; research resolves and tracks reported issues.
• Proactively research and recommend enhancements to improve capacity, performance, and reliability.
• Review code (.Net ASP, C++, PowerShell, TSQL) and reverse engineer to determine fault and performance enhancements.
• Must be able to adapt plans to meet service and/or operational challenges. Identifies and resolves technical, operational, risk management challenges.
• Detect and solve technology delivery issues effectively.
• Be instrumental in gathering data facts and providing solutions to our technology support partners, with initiative-taking and timely communications.
• Updating support artifacts, system problem triage, trend analysis, ticket tracking, application testing, change management and coordinating production installs.
• Provide support for incident management, problem management (root cause analysis), and defect management.
• Propose and/or deliver analysis for production break-fixes, defects and work orders submitted by business and IT leaders.
• Ensure contingency activities are covered related to system/application availability.
• Ensure service level agreements are met daily.
• Review post-production issues, analyze, and suggest solutions.
• Partner with service management team to ensure problem tickets have complete root cause analysis and preventative actions defined.
• Field occasional escalations from upset customers.
• Demonstrated ability to participate in all phases of application software development. Thorough understanding of the software development life cycle and willing to adapt to LPL’s SDLC (Software development Life Cycle) process.
• Be able to quickly pivot and work to resolve production fire drills and regulatory inquiries by doing ad-hoc queries and problem solving.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements:
• Bachelor’s degree preferably in Computer Science, Finance, Statistics, or MIS and/or 2+ years of experience in application support and or an equivalent combination of education and work experience.
• Must have experience with .Net and SQL
• Performance Tuning, Query Optimization, Client/Server Connectivity, Database Consistency Checks Experience.
• Working knowledge of: Microsoft SQL Server, Ticket Management Tools, Application Performance Management (Solarwinds, Dynatrace, Alertsite) and knowledge of basic SQL query creation.
• Experience in a dynamic, agile environment is essential, understanding practical ways to implement SRE within the team structure.
Core Competencies: (If needed)
• Experience in troubleshooting user issues and communicating with customers and management.
• Experience in problem management and incident management processes.
• Experience in ITIL Incident Management, Problem Management, Change Management.t
• Able to work after hours “on-call” one week per month.
• Possess verbal and written communication skills that both technical and non-technical end users can understand.
• Demonstrated ability to create positive professional relationships across various technology groups.
Preferences:
• Strong customer service background.
• Experience with server access tools such as Putty, Remote Desktop, Citrix, and others.
• Financial services/Wealth Management experience. ServiceNow – Reports.
• Experience in the following highly desired – Java, Angular JS, C#, ASP.Net, Oracle, SharePoint, Extract, Transform, Load (ETL) Tools.
• SRE Certification – Google SRE and/or SRE Foundations.
Pay Range:
$79,500.00 – $132,500.00
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Why LPL?
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
Want to hear from our employees on what it’s like to work at LPL? Watch this!
We take social responsibility seriously. Learn more here
Want to see info on our benefits? Learn more here
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
