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Reporting to the Spa and Pool Services Manager, the Spa Services Supervisor provides leadership, direction and supervision of a team supporting the daily operations of the Hotel’s beauty and wellness services, including, but not limited to, massage & skincare treatments, water sanctuary, and Spa facilities. The Spa Services Supervisor works closely with upper management to direct and mentor the Massage & Esthetician teams, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities of the role include marketing, operational excellence, budgeting/forecasting and strong vendor relationships, as well as ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Essential Duties & Responsibilities
1. Leads and supervises the Spa’s treatment and water sanctuary areas of the Spa Operations Department’s business plan to support enterprise initiatives, enhance guest experience, financial planning and profits, employee development, effective schedules, retention strategies, and operational excellence.
2. Assists in creating an environment that motivates team members to collaborate, learn, perform, and develop their skills. Develops high-performing team through thoughtful team member professional development, effective timely performance assessments and productive workflow processes. Identifies and provides feedback on objectives and assesses performance and service excellence. Creates compliance culture within San Manuel and fosters an environment where team members feel empowered to report potential violations and/or misconduct. Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member concerns.
3. Collaborates with Department upper management in ongoing development and positioning of Spa treatment and service offerings in terms of overall concept definition, philosophy, service and product offerings. Reviews and refreshes product offering in line with current guest and industry global trends – anticipates and sets future trends. Assists with annual budget and forecast for Director/Manager. Assists with Inventory, Revenue and Margin Management related to Spa treatments and services.
4. Models and ensures team members uphold enterprise and Department policies and procedures as well as Standard Operating Procedures. Oversees day-to-day operations including product receiving, fulfillment, training/certification requirements, and policy and procedure compliance. Assists with maintaining strong loyalty wellness membership program.
5. Maintains high-performance work environment and provides leadership throughout areas of responsibility to insure optimum internal and external partner relationships. Works collaboratively with other departments to create unique events and promotions to attract high-level Casino guests. Proactively identifies various market opportunities; makes recommendations to Management regarding visual, branding and marketing strategies.
6. Oversees cleanliness, health and safety of all pool areas, furnishing and dispensary for professional Spa products.
7. Performs other duties as assigned to support efficient operation of Department.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience/Qualifications
• Associates degree from an accredited college or university in a related industry.
• Minimum of (2) two years of Spa or Front Desk/Reservations experience required.
• Two (2) years’ customer experience required. Spa/Salon hotel or resort experience preferred.
• One (1) year of supervisory/management experience in the Spa industry required.
• Must have the ability to communicate verbally across all levels of the enterprise.
• Must have good presentation skills.
• Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.
Certificates/Licenses/Registrations
• Professional Massage Therapy certificate or Esthetician certificate in California required.
• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
• A qualified candidate/employee must have and maintain a valid driver’s license with an acceptable driving record as determined by the enterprise’s insurance carrier.
Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
