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It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
This is where you and your skills come in. We’re currently looking for: A Platform Sales Engineer, Enterprise Digital Advisor (EDA) from Global 2000 and Fortune 1000 sales segment background with in-depth knowledge on the entire RingCentral Ecosystem, this includes RingCentral Contact Center, RingCX, and RingEx. In addition to having a deep understanding and certified knowledge in these products. Experience with other UCaaS solutions, Legacy voice, data networking (TCP/IP, Firewalls, Ports, Cabling), and cybersecurity. The EDA must have a strong background in system integrations, data warehouse, platform as a service, APIs, ISV integrations, and integrations with Salesforce, Workday, Oracle.
Primary responsibilities include direct customer solutioning & development, general partner enablement and training, conducting remote and onsite product demonstrations, co-selling, prospect network readiness, solution development and validation through workshops, Proof of Concepts (POC) for sales opportunities. Must be collaborative and willing to roll up their sleeves with the sales and client teams. Business development, monitoring and supporting SE collaborative teams, managing customer expectations and documents for product roadmap, lab testing, identifying strategic integrations and technology partners, continued education on the platform and underlying technologies, and supporting Service Provider’s related internal and customer facing events.
Job Duties:
• Align with Account Directors to develop solutions that lead to direct sale conversion with partners or direct PS.
• Provide in vertical, global remote/onsite support for Customers and Certified Delivery Partners
• Partner with Product team stakeholders to develop and prioritize Product roadmap
• Cultivate relationships with internal and external aligned Partners and resources
• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements
• Keep up to date on relevant competitive solutions, products and services
• Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in-person.
• Develop and maintain expert understanding of all RingCentral applications and products
• Develop adjacent solutions to increase the viability of the RingCentral ecosystem in the client environment and stickiness of the product set.
• Represent RingCentral at conferences, industry, and sales events
• Actively participate as a SME for RingCentral products and technologies
To succeed in this role you must have experience in:
• Bachelor’s degree in Computer Science or Finance (preferred), or equivalent.
• 10+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience.
• 5+ years’ experience with system integration and business focused solutions engineering
• 5+ years of experience working in Solution Sales Engineering capacity selling directly to Global 2000/Fortune 1000 customers and adjacent partners.
• Experience integrating solutions into the Microsoft Team environment.
Desired Qualifications:
• Experience delivering service interoperability through DevOps
• Ability to provide a vision for Enterprise Architecture
• Understanding of Firewalls and Infrastructure
What we offer:
• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Pet insurance and Pet Telehealth
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program
RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.
RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $158,900 and $295,100 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
This role has an application deadline of September 30th. Please apply prior to the deadline to be considered for the role.
