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Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
The ServiceNow Technical Consultant will provide subject matter and technical expertise to support customer’s implementations of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value-established
Key Areas of Responsibility
• Estimation, creation and delivery of solutions for customers addressing requirements in consideration of process design, ServiceNow technical best practice and standards
• Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
• Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
• Contribute to the continual improvement of Delivery and Enhancement Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
• Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
• Manage multiple clients after initial project implementation
• Other duties and responsibilities as assigned
Education and/or Experience Qualifications
• Bachelors Degree in a Technical field or equivalent experience
• 2+ years experience as a developer working on the ServiceNow platform
Required Qualifications
• Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
• Proven experience as a key technical resource leading the development and delivery of ITSM solutions
• CSA and CIS ITSM certifications – current or within 6 months of hire
• Experience implementing systems using the Agile/Scrum methodology
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
• Knowledge of Web Technologies (XML, HTML, JavaScript, Angular JS, etc.) and working in a SaaS environment
• Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player
• Ownership, accountability, and attention to detail in all work efforts
• Maturity, professionalism, and good judgment; ability to excel with minimum supervision
• Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
• Ability to make decisions which have significant impact on the department’s credibility, operations, and services
• Ability to travel at least 10% of the time
Preferred Qualifications
• Degree or equivalent, preferably in Computer Science or Information Technology,
• 3+ years working on the ServiceNow platform
• At least 1 CIS certification (in addition to CIS-ITSM) – current or within 6 months of hire
• ITIL Foundations Certification
• Knowledge of technical components such as LDAP, SSL, SAML/SSO and other such technologies
• Experience with web services integrations
• ServiceNow Pre-Sales Accreditations in all product lines
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/
