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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.
The exceptional EY experience. It’s yours to build.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
ServiceNow Manager – HR
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Manager you’ll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.
The opportunity
You’ll lead a tight-knit team in a rapidly growing area of the business. It’s a high-profile role, in which you’ll have plenty of opportunities to showcase your ability to not only motivate and develop your team but establish and maintain new customer relationships. As you do, we’ll support you in developing consultancy and analytical skills – along with relationships that could define your career.
Your key responsibilities
Here, you’ll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers’ HR, Compliance, Facilities, Legal or IT solutions. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. You’ll provide technology leadership and drive ServiceNow solution and execution in a fast paced environment.
Skills and attributes for success
• Acting as a leader across all aspects of ServiceNow project and solution delivery
• Leading client design sessions, facilitating requirements workshops and interacting with functional and/or business process area subject matter resources
• Providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives
• Supporting project and agile scrum management activities
• Overseeing application and workflow design, configuration and testing
• Developing client-specific reporting processes and integration components
• Managing and coordinating all phases of the engagement; ranging from initial requirement gathering, design, development, testing, deployment and hypercare
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
To qualify for the role, you must have
• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment
• 5+ years of ServiceNow project experience
• 3+ years of experience leading teams and supervising others
• 2+ years of experience supporting proposal and business development related activities
• Functional knowledge of HR process and related technologies is highly preferred
• Excellent communication and consulting skills
• A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• A flair for identifying and capitalizing on new revenue streams
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs
Ideally, you’ll also have
• Certified Implementation Specialist (CIS) in HRSD or ServiceNow CTA
What we look for
We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You’ll also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds. If you’re ready to take ownership of a team that’s poised to take the industry by storm, this role is for you.
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $141,200 to $258,900. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $169,500 to $294,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
For those living in California, please click here for additional information.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com
