ServiceNow Discovery/CMDB Developer

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Software Engineer oversees application development, modification, and maintenance of applications. This position monitors system applications, ensures systems run smoothly, and creates reports and other documentation outlining findings/solutions. This position sits within Regions’ Technology department.

Primary Responsibilities
• Oversees development and installation of new hardware and software
• Installs and configures systems and other software
• Tests installed software for malfunction detection
• Identifies and resolves business systems issues
• Designs and deploys new applications and enhancements to existing applications, software, and operation systems
• Measures effectiveness and efficiency of existing systems
• Develops and implements strategies to improve systems
• Monitors and tests system performance
• Typically has full ownership of a process
• May act as a procedural expert
• May lead the work of junior level associates

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements
• Bachelor’s degree in Computer Science, Computer Engineering or a related field
• Five (5) years of experience

Skills and Competencies
• Ability to collaborate with programmers, developers, and other technology professionals to achieve a common objective
• Ability to conduct system analysis to detect issues with performance
• Ability to develop and implement technology solutions to resolve technical challenges
• Ability to manage multiple projects simultaneously
• Knowledge of software testing techniques, code optimization and software debugging
• Strong communication, analytical and problem solving skills
• Strong executional capabilities
• Thorough understanding of software structures, hardware, computing systems and how to integrate them
• Managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods.
• Configuring, implementing, and troubleshooting ITOM Discovery configuration, credentials, ranges, schedules, and reconciliation processes.
• Configuring, implementing, and troubleshooting ServiceNow integrations/service graph connectors that perform secondary data import functions.
• Configuration and administration of ServiceNow MID Servers.
• Monitoring CMDB health and resolving conflicts between data sources. Ability to interpret ITOM Discovery logs/data to diagnose issues.
• Define new configuration item (CI) classes, attributes, data collection, and governance.
• Create/modify list views, queries, reports, and dashboards in ServiceNow with CMDB data.
• Create/modify CMDB identification and reconciliation rules.
• Provide oversight and governance to maintain the integrity of the CMDB.
• Broad ServiceNow knowledge and ability to perform configuration and administration in other areas/modules of the NOW platform is a plus.
• Creating ServiceNow API calls to both retrieve and post information from other systems.

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience

This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for Birmingham, AL, Nashville, TN, Atlanta, GA or Charlotte, NC. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:
$104,650.00 USD

50th Percentile:
$136,990.00 USD

Incentive Pay Plans:

Location:
Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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