ServiceNow Developer Contractor

Looking for a ideal candidate with 4 Years of hands-on experience in implementing and configuring ServiceNow ITSM, including participation in at least one full cycle implementation.

ServiceNow Certified Implementation Specialist in ITSM

Desired Qualifications
• Extensive knowledge of JavaScript
• Familiarity with UI, SQL, HTML and CSS
• Knowledge of XML and structural programming concepts
• Knowledge of ITIL processes
• Experience in developing ServiceNow report
• Experience in ServiceNow Playbook development
• Experience in inbound and outbound data exchange development between ServiceNow and other systems via API (REST and SOAP)
• Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow NowAssist is preferable

Scope of Services
• Develop ServiceNow ITSM technical implementation and migration plan
• Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table…etc) to align with requirements
• Migrate configurations, user access, service requests, incident, workorder, change requests from an existing system to ServiceNow ITSM
• Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load
• Create reports for ITSM data in ServiceNow and Microsoft PowerBI
• Review current ServiceNow CSM setup and assist with troubleshooting issues
• Analyzes system performance and adjusts various tuning parameters or code for best performance
• Performs unit test, UAT, stress test scenarios with technical staff
• Implement on-going enhancements requests.