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Senior Workforce Management & Store Reporting Manager Fulltime
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
At Academy Sports + Outdoors, our Mission is to make it easier for everyone to enjoy more sports and outdoors. As an experienced retail workforce planning leader, the Senior Retail Workforce Management Manager will be responsible for overseeing the design and implementation of workforce strategies and staffing models that enable our business to meet financial, customer and team member needs. Through this important work, the Senior Retail Workforce Management Manager impacts customer satisfaction, store profitability and Academy’s Mission.
Job Description:
Education:
• Bachelor’s degree in Business, Finance, Retail Management or similar field of study required.
Work Experiences:
• 7+ years of experience in a workforce management or workload capacity planning role.
• 3+ years of people leadership experience required.
• Retail experience, specifically an understanding of retail operations, store operations, merchandising and retail systems & technology required.
• Application of workforce management business process design.
• Experience conducting time and motion studies as well as workforce management tools and systems.
Skills:
• Demonstrated ability to lead an organization through a Workforce Management implementation and associated business process designs.
• Superior interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at all levels of the organization.
• Expert analytical skills, with strong mathematical and problem-solving abilities, and creative resolution skills
• Excellent time management skills, ability to support multiple projects, and effectively prioritize and manage a large volume of work
• Influential and engaging leader who gains buy-in to deliver results, easily establishing rapport and maintaining harmonious working relationships.
• Engaged in and stays abreast of evolving workforce management trends in the retail industry.
• Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment.
• Superior use of Microsoft Office programs, including Word, Excel, and PowerPoint.
Responsibilities:
• Lead team of subject matter experts and analysts to design and implement workforce strategies and staffing models that enable the business to meet financial, customer and team member needs.
• Operate as the lead subject matter expert (SME) to Academy senior leadership regarding retail and stores workforce data and analytics.
• Leverage Academy’s strategic operating plans to define and communicate workforce utilization requirements.
• Develop store labor standards, including staffing requirements, time and motion studies, and identification of fixed and variable labor components.
• Forecast and plan workload, determining how to maximize resource capacity in support of retail store operations.
• Lead the integration and implementation of enterprise workforce management systems to improve their labor forecasting capabilities and ensure effective, phased rollout of WFM components.
• Document and maintain processes for retail store WFM execution, including scheduling and forecasting.
• Establish Company, Region, District, Store and Team Member level reporting that drives performance, customer service, sales, and profitability.
• Create and implement roadmap for bringing data from multiple sources to one central Business Intelligence Tool, and review reporting for effectiveness and usage at all levels.
• Review existing reporting across the field for continued relevance and streamlines where needed.
• Automation of key reporting, reducing the need for ad-hoc reporting.
• Leading Team in driving results through data vs. simply creation of the reporting (i.e. actionable exception reporting).
• Creation of metrics that measure new and existing initiatives for success
• Implement management tools to optimize workforce planning and management, including dashboards, key performance indicators (KPIs) and reporting.
• Prepare presentations for senior leadership regarding workforce dynamics and metrics that impact business outcomes.
• Monitor service levels and forecasted workloads to influence and positively impact performance results.
• Provide workforce planning analysis and forecasting to assist with the creation of annual store payroll budgets.
• Learn, follow and enforce Academy’s policies, procedures, and safety rules.
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
• Responsibilities may change; Senior Retail Workforce Management Manager may be required to perform other duties as assigned.
Physical Requirements & Attendance
• Ability to work a flexible schedule including nights, weekends and holidays based on business needs.
• Acceptable level of hearing and vision to perform job duties.
Full time
Equal Employment Opportunity
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
