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Title: Senior Regional Account Manager
Business Function: Client Services
Location: Remote, USA
Territory: Candidates should be located with easy access to a major airport in the U.S. Preferably in the middle of the U.S. or Eastern states. Regular travel to client offices and offsite meetings should be expected.
Primary Responsibilities
Act as a liaison between Asurion and MSO Company’s sales organizations, including Customer Service, and Technical Support teams. Develop strong client relationships to gain support and drive growth with our product portfolio across multiple channels. Will be responsible for meeting or exceeding established financial and growth targets. Will assess and respond to gaps between current products, client needs, customer needs, and competitive offerings. The position will also work with internal client services team members and other internal cross-functional areas to identify growth opportunities and process improvements.
Essential Duties and Responsibilities
• Establish channel growth strategy and establish key initiatives within all Direct Sales and Retail channels to maximize subscriber growth and minimize churn.
• Influence and partner with clients to develop and drive key strategies within all Direct Sales and Retail channels to offer Asurion’s products.
• Determine a sales strategy for each channel and resource allocation to realize growth strategy.
• Establish and cultivate senior client relationships within channel organizations.
• Demonstrate the ability to influence without authority within complex client organizations.
• Collaborate with peers across client teams to drive best practices and ensure consistent, high quality and repeatable performance, including continuing evolution of the sales process
• Partner with internal and client training and development teams on all Direct Sales, Retail training, and broader client team trainings, including creation of sales training strategy, development and delivery of training programs to all channels
• Analyze and deliver channel/client data to both client and the client services team to facilitate product advances based on demand and client direction.
• Build, manage, and execute engaging incentives for the client partner to drive focus and growth
Qualifications
• Minimum of 5 years experience in Sales/Client Management related role. Field experience strongly preferred
• Cable/Saas/Telecommunications experience strongly preferred
• Related areas such as premium technical support, customer success, consumer electronics also relevant
• Demonstrated success in supporting sales through sales channels, including: Call Centers (inbound, outbound, care), Direct Sales, Field Techs (installation and service) and Retail Stores
• Demonstrates executive presence and comfortable engaging at a VP level
• Must be comfortable presenting to & training groups of various sizes
• Ability to influence and gain buy in
• Bachelor’s degree preferred but not mandatory
• Intermediate level abilities in Microsoft Office Suite and other client related applications.
• Contact management, time management, and strong organizational skills
• Availability and flexibility to travel nationwide with approximately 75% overnight travel and air travel
• Ability to work independently and demonstrate initiative
• A growth mindset and strong emotional intelligence
• Customer collaboration and consensus building skills
• Problem solving, negotiation, and analytical skills
• Communication and interpersonal skills
Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The budgeted starting salary range for this role is $100,000 + potential for bonuses.
NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.
