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Senior Field Service Engineer
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration – combined with a focus on diversity, inclusion, and equal opportunities – are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This is a position with grade
13
This position reports to
Field Service Manager
Your role and responsibilities
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.
The work model for the role is: remote
This role is contributing to the Electrification Service division in North America:
You will be mainly accountable for:
• Serving as the primary on-site representative to the ABB end customer/user and other ABB field personnel.
• Preserving ABB’s Safety Culture on every aspect and as first priority, in the field and always keeping an eye on co-workers.
• Occasionally have additional team leader administrative responsibilities to coordinate internal field service activities.
• Performing duties as the Project Manager for all assigned ABB product lines and assist the customer with technical understanding of the operation, maintenance, and trouble-shooting of multiple types of ABB products.
Qualifications for the role
• Bachelor’s Degree on Electrical Engineering from an accredited university or college (or a High
• School Diploma / GED with a minimum of 5 years of experience in a support or field engineering
• position).
• Minimum of 3 years of experience in a field engineering role including a minimum of 3 years of
• experience performing power systems analysis and a minimum of 1 year of experience in
• customer support and the development of successful customer relationships.
• Ability and willingness to travel 60% – 80% of the time within TX, LA, MO, OK, AR, KS, AL, MS, TN
• regions.
• Will provide sponsorship.
More about us
ABB’s Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
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