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Description
Summary:
The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families & individuals facing financial crisis, and food insecurity. We use a strengths-based and client-centered approach in our work, always striving to help communities resolve crises, adapt, and thrive.
Responsibilities:
• Provides an advanced level of engagement, assessment, service planning and follow-up using a strength based and trauma informed care approach.
• Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of information & referrals, advocacy, limited financial assistance, goods, and access to benefits and resources.
• Responds to emergent high-risk cases and escalates to the Regional Director or other supervisory staff when appropriate.
• Consistently completes a general intake and conducts thorough needs assessments beyond the presenting need.
• Develops a service plan that addresses immediate needs and longer-term goals.
• Possesses a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks, including encouraging self- advocacy.
• Liaises with community service providers that most frequently touch the lives of our residents residing in Putnam and Northern Westchester Counties.
• Provides direct support to social work interns under the direct supervision of the Regional Director.
• Builds collaborative relationships with community agencies, other Catholic Charities departments, divisions, affiliates, and archdiocesan entities.
• Provides coordination and support for special events and develops outreach strategies.
• Regularly enters client information into the department’s data management system (ECM) in a timely and thorough manner.
• Completes requests for financial assistance and gathers supportive documentation in a timely, efficient and thorough manner.
• Attends and participates in regular staff, department and community meetings, trainings and other agency-related activities.
• Other duties may be assigned.
Salary: $29.12 – $30.22 – This is a non-exempt hourly position based on a 35 hours work week or $53,000 – $55,000 annually.
Qualifications:
• Bachelor’s degree with at least five years of relevant human/social service experience required.
• Bilingual Spanish/English required.
• Excellent interpersonal skills: the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.
• WIFI access and ability to successfully navigate remote technology, if needed.
• Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.
Position Type and Expected Hours of Work:
• Days and hours of work are generally 8:30 AM to 4:30 PM Monday – Friday. Additional hours may be required to meet program deadlines, client needs, or agency and/or parish-related activities.
Working conditions and physical demands required:
• The demands described here are representative of those that must be met by an employee to successfully
• perform the essential functions of this job. Travel for field visits, outreach, staff meetings and(or) training using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
• Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.
• Remain in a stationary position at a workstation and use a computer approximately 70% of the time.
Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.
