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Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
In the Sales Operations Associate role, you will play an integral role in growing Small Business, Public and Corporate business sales by providing both administrative and operational support to CDW’s top sellers. This role provides you, the coworker, with a deep dive into CDW’s sales cycle processes and offers the opportunity to build a strong network across CDW departments. If you enjoy operations, customer service and a fast-paced environment, this role is for you! This is a funded position by CDW Account Managers.
Key Areas of Responsibility
• Provide administrative and operational support to CDW sellers
• Order entry, including installs, adding contracts and bids
• Web order processing
• Process basic sales reporting requests
• Act as point of contact for order status requests, Customer Relations needs and ICAN facilitation, including external customer-facing follow up as needed
• Process and follow up on customer service requests and return merchandise authorizations
• Manage special pricing programs and deal registrations such as HP Big Deal Contract, and Cisco OIP
• See all tasks through to completion
• Manage bids and contracts
• Manage and track price and freight adjustments
• Manage inbound Sales Purchase Orders
• Follow up on ETA’s for back ordered items
• Daily maintenance of sales order routers and sales order manager screens
• Administrative support to prepare for customer visits
• Special projects upon requests
Educational and/or Experience Qualifications
• High school degree or equivalent
• Minimum of 1 year experience in Sales Support, Operations or Customer Service
Other Required Qualifications
• Intermediate to advanced PC skills; Microsoft Word, Excel, and PowerPoint
• Flexibility, adaptability, and an optimistic view of projects and work environment.
• Strong relationship building skills with both internal and external customer
• Strong organizational skills
• Excellent written and oral communication skills
• Proficient in MS Office applications
• Strong attention to detail
• Critical thinking and problem-solving skills
• Ability to switch priorities frequently
• Able to demonstrate strong sense of urgency
• Ability to follow through and see tasks through to completion
• Ability to work with multiple personalities
• Proficient with various order systems
• Ability to learn new systems and processes quickly
Preferred Qualifications
• Associate and/or Bachelors degree.
• One year sales experience.
• SPS experience.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/
