Log In
Sign Up
VMS Technical Support Specialist
Location: Waunakee, WI
For 140 years, DeLaval has been driving progress in milk production by innovating solutions for dairy producers around the globe. We are a team of passionate professionals committed to making sustainable food production possible. Working with our dealers across North America, we offer integrated solutions of milking systems, consumables and services to help dairy producers address challenges in animal welfare, food safety, farm profitability, and work efficiency.
At DeLaval, we prioritize our people and their safety. We pride ourselves on our culture of thinking and acting as One DeLaval. We also empower our people to Make Things Happen, and encourage Setting Direction.
BASIC FUNCTION
The VMS (Voluntary Milking System) is a robotic unit that milks cows. The VMS Technical Support Specialist, is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for DeLaval dealers that sell and support VMS systems.
Responsibilities
• Assist the DeLaval dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment
• Log and respond to calls and tickets via the VMS helpdesk phone line and ticketing system
• Staff the 24/7/365 VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation
• Support field technicians with latest up-to-date technical information
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Direct unresolved issues to the next level of support personnel
• Other duties assigned by the VMS Technical Support Manager
Required Skills / Competencies
• Strong communication skills
• Ability to work independently
• Knowledge of hydraulic, pneumatic, electrical, electronic and vacuum systems
• Knowledge of dairy industry is a plus
• Computer skills:
• Advanced Windows user
• Linux experience is a plus
• Ability to speak Spanish is a plus
• 50-75% Travel may be required within the USA, some international travel as needed
Experience / Background
• BSc/BA in Engineering, Agriculture or related discipline or 5 + years of experience as a field service technician
• experience in the dairy industry is a plus
DeLaval is an Equal Opportunity employer
