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Executive Service
REPORTING AND ANALYTICS MANAGER
Division of TennCare
Member Services – Eligibility Operations Group (EOG)
Nashville, TN
Minimum Monthly Salary $7,384/month
TennCare compensation is equitable and will be based on education and experience for a qualified candidate in accordance with Department of Human Resources (DOHR) policy.
Closing Date: 10/07/2024
The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.
This position requires a background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
Who We Are And What We Do
TennCare is Tennessee’s managed care Medicaid program that provides health insurance coverage to certain groups of low-income individuals such as pregnant women, children, caretaker relatives of young children, older adults, and adults with physical disabilities.
TennCare provides coverage for approximately 1.7 million Tennesseans and operates with an annual budget of approximately $14 billion. It is run by the Division of TennCare with oversight and some funding from the Centers for Medicare and Medicaid Services (CMS).
TennCare’s mission is to improve the lives of Tennesseans by providing high-quality cost-effective care. To fulfill that purpose, we equip each employee for active participation and empower teams to communicate and worked collaboratively to improve organizational processes in order to make a difference in the lives our members. Because of the positive impact TennCare has on the lives of the most vulnerable Tennesseans,
TennCare employees report that their work provides them with a sense of meaning, purpose, and accomplishment. TennCare leadership understands that employees are our most valuable resource and ensures professional and leadership development are a priority for the agency.
Job Overview
The Division of TennCare is seeking a Reporting and Analytics Manager for the Eligibility Operations Group within Member Services. This position will work in the Reporting & Analytics Unit and will report directly to the Reporting & Analytics Director. This position is a supervisory position and will supervise one or more Reporting Specialists.
The Reporting and Analytics Manager will be responsible for serving as the primary liaison to internal stakeholders, including the Member Services Director, Member Services Deputy Directors, TennCare’s General Counsel, Communications, Health Care Informatics, as well as external stakeholders such as the legislature, media, academia, and other requesters of public information.
The Reporting and Analytics Manager’s role is highly analytical and detail-oriented, requiring extensive familiarity with data management and access principles.
Key Responsibilities
• Supervise one or more Reporting Specialist and direct the associated daily work activities of these workers; provide technical assistance, daily feedback, and performance evaluation
• Developing reports, data management, and data access principles.
• Provide accurate and concise responses to report and information inquiries from all internal and external stakeholders
• Develop queries demonstrating data management principles and best practices in order to properly store, migrate, and structure data for multiple applications
• Demonstrate strong communication skills with business end-users to be able to communicate with stakeholders to understand their requirements, while doing so operating according to an agile methodology.
• Work effectively with code migration and database administration teams to successfully promote packages, database schemas, and scripts through multiple environments.
Minimum Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree including, at least, six quarter hours in statistics, mathematics, and/or computer science and experience equivalent to four years of full-time professional statistical work.
Substitution of Education for Experience: Qualifying experience in professional statistical work may substitute for the required education, on a year-for-year basis, to a maximum of four years (e.g., experience equivalent to one year of full-time work in the above listed field may substitute for one year of the required education).
Substitution of Experience for Education: Graduate course work received from an accredited college or university in any statistical field, including but not limited to applied statistics or mathematics; social, behavioral, health, or life science; computer science; any business field, including but not limited to accounting or business administration; and/or public administration may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).
Necessary Special Qualifications: None
Problem-Solving
• Excellent problem-solving skills and the ability to isolate and resolve database issues and maintain access and data integrity
Written And Verbal Communication
• Strong communication skills in order to gather requirements and specifications in collaboration with IT professionals and end-users while reporting on database issues
Process Enhancement
• Skills at developing more efficient processes for handling and accessing data and performing routine maintenance
Desirable Qualifications
• Strong proficiency of SQL, Oracle, Tableau
• Proficiency in JAVA, .NET, C++, Python, R, SAS, HTML/XML
• Proficiency in Microsoft Office programs, including Access, Excel, Visual Basic
• Previous work experience working independently in database management and query development
• Experience with establishing and modifying internal business processes
• Experience with the Software Development Lifecycle (SDLC)
• Experience with the Reports Development Lifecycle (RDLC)
Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.
