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Job Description
At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making.
We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.
Are you looking for the next opportunity to revolutionize an industry? If so….
We are looking for a Receptionist/Client Relations Specialist who play an important role providing support to our clients in helping to exceed the businesses expectations for outstanding service. In this role the focus will be on greeting, and guiding clients, providing information, and creating a great first and last impression along the way.
Key Responsibilities
• Handle a high volume of calls. Answer, screen and transfer all incoming phone calls to the appropriate staff member in a timely manner.
• Handle queries and complaints via phone, email and general correspondence.
• Provide basic and accurate information in-person and via phone/email about our business and office events.
• Greet all visitors.
• Acquire knowledge of all office systems including but not limited to phones, computers, etc.
• Maintain a complete knowledge of organizational structure, personnel names and titles.
• Interface with various departments and employees.
• Assist with mail and deliveries as required.
• Ability to work productively on multiple projects simultaneously in a high stress, fast-paced noisy office environment, on-line with quality and quick responsiveness to employees and clients.
• Other tasks as assigned.
Job Requirements
• High school diploma required. College graduate preferred.
• Prior receptionist or clerical experience a plus but willing to train someone who is a self-starter, extremely organized and has a customer service-oriented personality.
• General knowledge of the Entertainment Industry a plus.
• Excellent Client service / people skills- ability to work with many different personalities.
• Possesses a strong pro-active work ethic, precise attention to detail and quickly adapt to new responsibilities.
• Strong working knowledge of MS Word & Excel, Power Point, Teams and Zoom.
• Strong problem solver in a highly fast driven creative environment.
• Maintain a professional appearance and attitude.
• Able to maintain a high level of professionalism with clients and co-workers in high-stress situations.
• Excellent written and verbal communication skills a must.
• Strong interpersonal, organizational, and critical thinking skills required.
• Maintain confidentiality and show discretion.
• Adhere to company policies and procedures.
• Represent the organization in an ethical and professional manner.
• Must work flexible hours with no restrictions (overtime will be required).
Other Benefits And Perks Included Are
• 401(k) retirement savings plan and company match
• Paid holidays, vacation time, and sick time
• Participation in company equity plans
• Employee Assistance Program, mental health and wellness programs
• Training and development
• Possibility of hybrid/flexible/schedules
• Annual bonus and merit reviews
The hourly rate for this position is $19 – $21 and will be commensurate with experience related to the position
