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Job Summary
The Quality Partner is an integral part of the Clinical Care Experience team and is responsible for implementing the Pulse clinical operating system quality strategies and best practices locally. As the subject matter expert, coaches, consults with, and supports local clinical and operational leaders in implementing quality improvement programs and initiatives that accelerate and sustain results. Supports structured programs and processes related to quality assurance and performance improvement (QAPI), accreditation and survey readiness, care variation chart reviews and OPPE/FPPE functions locally. This role radically collaborates with local and system Clinical Care Experience team members and leaders to support the overall domains of outcomes for Pulse.
This role ensures the voice of the patient and the front-line team is central to the work and is able to provide needs assessments, gap analyses and data analytics to identify opportunities and provide instruction in best practices, continuous improvement learning and methods to drive improvement. This role will use skills in leading through influence, just culture and psychological safety frameworks to help leaders develop strong learning environments in their areas to drive team member engagement in the work. This role will require strong skills in team facilitation to help groups and cross functional teams collaborate to create a seamless patient and team experience across the continuum of care. The Quality Partner will develop and implement trainings and participate in system level assignments as needed. All team members are always expected to be an example of Prisma Health values.
Accountabilities
• Pulse clinical operation system: Partners with the Clinical Care Experience team to ensure full integration and application of the Pulse clinical operating system locally. Is able to proficiently support quality assurance and performance improvement plans (QAPI), accreditation and survey readiness, care variation chart reviews and OPPE/FPPE functions locally. – 30%
• Driving Improvement: Is able to teach leaders in and use continuous improvement methodologies to close gaps in performance and create a seamless patient and team member experience across the continuum of care. Is competent in conducting needs assessments and gap analyses to assess priority areas and effective interventions. Effectively coaches leaders in the implementation of best practices and strategies, adhering to performance accountability frameworks. – 30%
• Data Analytics and regulations: Is highly knowledgeable about and interprets quality data to help leaders identify strengths and opportunities as well as measuring progress. Trains leaders in data interpretation and application using appropriate digital tools via Pulse Insights. Is proficient in regulatory guidelines and requirements. – 15%
• Team Member Engagement: High degree of self-awareness with the ability to adapt to an individual’s or group’s needs by meeting them where they are. Strong ability to lead through influence and help leaders create teams of psychological safety and just culture as the foundation of the work. Effective in helping leaders and teams team with other areas in the organization to drive improvement and engagement. Highly effective in developing and implementing training sessions at the individual and group levels. – 15%
• Self-Accountability: Is self-motivated, meets deadlines, and is highly reliable in keeping assigned meeting times with teams and leaders on a regular cadence. – 10%
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Education
Bachelor’s Degree in clinical or business.
Minimum Experience
3 years Experience in the healthcare environment. Preferred experience in quality improvement and accreditation and survey readiness preferred. Continuous improvement and/or training development and implementation preferred.
In lieu of the Above Minimum Requirements
In lieu of Bachelor’s Degree, candidate with an Associate’s degree and 5 years of health care accreditation or regulatory work experience will be considered.
Required Certifications, Registrations, Licenses
Clinical certifications for quality and safety preferred.
Six sigma certification preferred.
Knowledge, Skills or Abilities
Quality improvement and/or accreditation and survey readiness – Preferred
Continuous Improvement methodologies – Preferred
Training development and implementation – Preferred
Basic computer skills
Knowledge of office equipment (fax/copier)
Proficient computer skills (word processing, database)
Data entry
Work Shift
Variable (United States of America)
Location
Patewood Memorial Hospital
Facility
7001 Corporate
Department
70019264 Clinical Care Experience – Quality
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
