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NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.
QI Field Services Director
Are you looking for meaningful work that uses the skills you’ve developed in human services, Quality Improvement, and/or Operations Management? As the Director of Quality Improvement Field Services, you will oversee the quality of services provided and drive initiatives to improve quality either state-wide, covering multiple service lines, or across a large population receiving services as well as independent contractors. You will support state operations initiatives in compliance with all relevant standards. You will also ensure continuity of care and collaborate with key clinical staff to ensure that clinical expertise is available.
• Quality Improvement
• Implement and maintain systems and processes for effective communication with the state leadership team and QI staff to elicit feedback and disseminate information
• Maintain and foster relations with local government authorities; implement the regional strategy to foster relations with case managers and referral agents; participate in building relationships with local legislators and government officials; lobby on behalf of the individuals receiving services as appropriate
• Represent the state on the QI leadership team and participate in state staff meetings
• Develop state-specific continuous quality improvement plans
• Provide technical assistance and subject matter expertise in regard to process improvement initiatives, with a focus on quality improvement
• Collaborate with Internal and External Partners:
• Analyze data and proactively identify opportunities for improvement
• Partner with state leadership and the state QI team to develop and implement strategies toward improvement
• Risk Management
• Oversee the implementation of the incident management system according to the Incident Management Protocol
• Organize and manage monthly trended incident management system data to Operations for their review and action
• Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees
• Oversee state quality enhancement and implementation plan, coordinating Network standards, licensing requirements, and individuals supported needs Oversee regional incident reporting
• Oversee state implementation of incident management protocol; ensure timely incident reporting and corrective action; review trends; develop and implement responses
• Conduct complex and high-level internal investigations
• Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect Implement the Network Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements
• Incident Management:
• Investigations:
• Compliance
• Develop and oversee quality and compliance monitoring systems to measure the state’s compliance with standards, contractual obligations, state and federal regulations, and accreditation standards
• Support operations to develop corrective action plans in response to adverse actions that require Notification Protocol; verify the implementation of those plans
• Work with the State leadership team to develop policies in compliance with local regulatory standards and consistent with policies and protocols
• Provide technical assistance and direction in the development of corrective action plans for adverse actions per Network Notification Protocol and other issues of noncompliance
• Compliance with Internal and External Standards:
• Maintain licensing and compliance for regional services and supports; assure timely and accurate documentation; oversee regional implementation of the compliance plan; review correction orders and approve regional compliance plans
• Maintain regional compliance with Network and regulatory standards for clean, neat, and safe living and working environments; assure pleasant, age-appropriate, well-decorated home-like residential living environments; direct regional maintenance program
• Complete Network Performance Audits Policy/Procedure:
• Clinical
• Ensure appropriate assessments for individuals served
• Identify and implement best practice protocols as appropriate
• Review fidelity to service models and service quality
• Provide input and approval of staff training modules; provide training
• Design and support implementation of treatment protocols employed in service delivery
• Act as liaison with the Network Learning Management System (LMS)
• Develop and design clinical and service-specific resources
• Coordinate implementation of training plans
• Customer Engagement
• Collaborate with Operations leadership to determine and implement local customer engagement activities
• Develop and facilitate communication strategies in collaboration with State Leadership to engage operations across the state
• Implement regional strategies to maintain and foster relations with individuals receiving services, families, and guardians; oversee implementation of individuals’ supported satisfaction surveys; implement enhancement plans as appropriate
• Collaborate with state leadership and the QI Director to design the strategy for completing the survey process in the state
• Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results
• Implement regional core growth strategy to increase census, maximize utilization and occupancy percentages; respond to local RFPs to address payer needs; identify and participate in new start development initiatives as appropriate; identify potential acquisition partners
• Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment
• This is a brand-new position and this person will initially be responsible for Quality Improvement in Florida and will grow eventually to cover additional states.
• The ideal candidate will reside in the Boston, MA area so they will be close to our Corporate office. However, this is NOT a mandatory requirement.
Qualifications:
• Bachelor’s degree (in Human Services preferred)
• Minimum of ten years of experience in Quality Improvement and Operations Management, with significant management experience in the human services industry
• Excellent leadership skills with an ability to influence others and drive change; “hands-on” leader who promotes collaboration through example
• Strong identification with the Company’s mission and our commitment to the people we serve and the services we provide
• Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines
• Effective communication skills to manage relationships
• Self-motivated and collaborative; a team player
Why Join Us?
• Full compensation/benefits package for employees working over 30 hours/week
• 401(k) with company match
• Paid time off and holiday pay
• Enjoy complex work that makes a difference in the lives of those we serve
• Career development and advancement opportunities across a nationwide network
Come join our amazing team of committed, caring professionals. Apply Today!
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
Sevita is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.
