Log In
Sign Up
As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.
• *
• SUMMARY/OBJECTIVES
A Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Gold Customer Service Standards and within established limits.
• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues and through meaningful conversations. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
• Performs the following teller duties:
Processes transactions for savings, checking, and loan accounts Maintains a neat and orderly work area May assist in guiding and training new tellers May allow customers access to safe deposit boxes Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures Sells certified checks within assigned limits Balances transactions daily May assist with servicing/balancing ATM May utilize the branch capture system Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices
TELLER 1 FUNCTIONS
• 18 months or less experience
• Teller duties
• Other duties as assigned
Qualifications, Education, and Certification Requirements
• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English
TRAINING REQUIREMENTS/CLASSES
• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience
PHYSICAL DEMANDS
• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
WORK ENVIRONMENT
This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.
TRAVEL
Travel may be required to come to meetings or training as needed.
• Additional Job DescriptionAdditional Job Description
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Service Standards.
Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy. • Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Performs the following teller duties:
Processes transactions for savings, checking, and loan accounts
Maintains a neat and orderly work area
May assist in guiding and training new tellers
May allow customers access to safe deposit boxes
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures
Sells certified checks within assigned limits
Balances transactions on a daily basis
May assist with servicing/balancing ATM
May utilize the branch capture system
Knows and follows policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow
Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices
TELLER I FUNCTIONS:
18 months or less experience
Teller Duties Only
TRAINING REQUIREMENTS/CLASSES:
Complete Teller School
Annual Regulatory Compliance training
ADDITIONAL TRAINING:
New Employee Orientation, Product Knowledge Class, PC Navigator, Sales 101, Sales 201, as well as continual update of processes and teller system.
SUPERVISORY RESPONSIBILITY
This position does not have supervisory responsibilities.
• * Additional Job DescriptionAdditional Job Description
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Service Standards.
Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy. • Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Performs the following teller duties:
Processes transactions for savings, checking, and loan accounts
Maintains a neat and orderly work area
May assist in guiding and training new tellers
May allow customers access to safe deposit boxes
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures
Sells certified checks within assigned limits
Balances transactions on a daily basis
May assist with servicing/balancing ATM
May utilize the branch capture system
Knows and follows policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow
Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices
TELLER I FUNCTIONS:
18 months or less experience
Teller Duties Only
TRAINING REQUIREMENTS/CLASSES:
Complete Teller School
Annual Regulatory Compliance training
ADDITIONAL TRAINING:
New Employee Orientation, Product Knowledge Class, PC Navigator, Sales 101, Sales 201, as well as continual update of processes and teller system.
SUPERVISORY RESPONSIBILITY
This position does not have supervisory responsibilities.
