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The job profile for this position is Resource Planning Associate Representative, which is a Band 1 Professional Career Track Role.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The Provider Service Coordinator delivers basic technical, administrative, or operative Customer Service tasks. Maintains and distributes reports/documents, maintains files, and provides general administrative support. Understands simple instructions and procedures. Performs Resource Planning duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles.
Must be a current employee or contractor with The Cigna Group, Evernorth Health Services or one of their subsidiaries.
Ideal candidate will have a combination of:
• High School Diploma or equivalent; college, preferred
• Computer literacy skills a must including Microsoft Office Suite – Excel and Outlook
• Experience with strategic planning and scheduling
• Excellent verbal and written communication experience
• Skills desired: organizational, critical thinking, detail oriented, quick-learner, time-management
Duties and Responsibilities:
• Establish concierge level relationships with assigned providers.
• Work with providers to understand their preferences (e.g. availability, territory, etc.) and balance with the needs of the business.
• Create and execute daily provider schedules based on staffing and patient needs.
• Review daily schedules for accuracy and release schedules when final.
• Map out provider and patient locations and availability to create a daily route for the providers.
• Communicate effectively with the department through email about provider’s schedule status, leads to call, and any daily assignments.
• Place reminder calls to patients with upcoming appointments. Calls are recorded for quality assurance and compliance.
• Respond to emails/calls throughout the day from providers, schedulers, and upper management in a timely manner.
• Meet or exceed individual and department service levels and service standards.
• Provider FSL profile Management meaning License updates, capacity, descriptions, provider contact information updates.
• Assisting providers while out in the field.
• Provider schedule management ensuring they are being scheduled in states they are licensed in as well as areas they can actually travel to.
• SharePoint updates to roster and provider onboarding spreadsheets.
• Special projects or other duties as assigned.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
