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Project Manager- ITIL/ ITSM
Location: DFW, Texas- United States (onsite)
We are looking for senior Project Manager with ITIL/ ITSM experience with at least 8 to 12 years of overall IT experience for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
This is an Onsite position with 4 days presence to client location- DFW, Texas, USA. Interested applicants, must be ready to relocate to the client location, if not local to – DFW, Texas, USA
Roles And Responsibilities
• Experience of managing Stakeholder like customer, leadership and taking care of Governance calls (WSR, MSR, PMR, etc).
• Management of team (onshore / offshore) to meet business/ operations goals around defined responsibilities.
• Experience in managing operations calls and take corrective actions to improve SLAsKPIs (if required)
• Identify areas where operational efficiencies can be gained by documenting routine procedures.
• Work with and collaborate with Service Delivery and Application Support teams as required.
• Should have technical knowledge on any of these technology (Windows, VMware, Citrix, SQL, Oracle Database, Backup and storage administration, Unix, Exchange, Skype, Network)
• 24X7 availability to address P1 / P2 and successful closure
• Should be accountable & own Infrastructure service delivery
• Understanding offshore operation & get the services delivered through them
• Experience in managing risks
• Expertise in delivery of large end-to-end programs and Strong knowledge of Project/Program delivery management Skills
• Experience in Contractual document (SOW/MSA) preparation, review and presentation to the client for sign-off.
• Good communication, presentation, interpersonal and client interfacing skills at Senior Management level.
• Strong experience for project finance and resource management
• Experience in Cognizant offerings to the client in line with client business strategy.
• Good knowledge of ITIL processes – certification is a plus
• Experience in Business change/transformation and automation.
• Experience in various cost model (T&M, FP, Outcome based, blended rate model etc.).
Qualifications
• Possess a Bachelor’s degree in a relevant field.
• Have 8 to 12 years of experience in project management.
• Demonstrate expertise in ServiceNow ITSM.
• Show strong organizational and multitasking skills.
• Exhibit excellent communication and interpersonal abilities.
• Have a proven track record of managing complex projects.
• Display proficiency in project management tools and methodologies.
• Be adept at-risk management and problem-solving.
• Show commitment to quality and client satisfaction.
• Have experience in coordinating cross-functional teams.
• Demonstrate ability to manage project budgets and resources effectively.
• Show a proactive approach to continuous improvement.
• Exhibit strong leadership and team-building skills.
Certifications
PMP or PRINCE2 certification ServiceNow Certified System Administrator
Work Authorization
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Why Cognizant?
• Collaborate with a community of experts to enhance and expand your skills.
• Join a team where global culture adopts diversity of thought and background.
• Find balance with our hybrid model that prioritizes your health, safety and well-being.
• Opportunity to work for leading global companies while advancing your career.
