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Job Description
Company Description:
McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
We are looking for a Product Engineering Manager who will be responsible for leading product life cycle, roadmap, feature prioritization, requirements, development, and dependencies for our Digital Menu Boards (DMBs), the world’s second-largest digital signage platform. The DMB team is ultimately responsible for all content creation and delivery, as well as all IT solution project management and subsequent deployment.
The ideal candidate is a hard-working individual who actively works to remove barriers to achieving results. Success in this role requires understanding customer needs and the environment in which customers and crew interact. These solutions must accommodate simple consistent installation to 14,000+ restaurants with minimal need for technical support.
RESPONSIBILITIES
• Develop & maintain comprehensive Product roadmaps.
• Manage the current DMB solution technical enhancements & updates.
• DMB & Decisioning (DY) Product accountability
• Create frequent program communications to stakeholders.
• Conduct regular meetings with initiative project managers & cross-functional teams.
• Escalate issues from project managers and vendors to resolution.
• Involvement and partnership for the Global DMB (DMB 2.0) program that is being rolled out in the US.
• Guide quality testing and Pilot testing for new product releases and features
• Track and manage the resolution of defects and tickets with vendors and testing teams.
• Lead demos and showcase new features to critical stakeholders.
• Partner with our Global and US teams to provide a holistic solution that meets US stakeholder expectations.
• Identify key technical requirements needed from cross-functional teams, US Operators and external vendors.
• Work closely with peer product managers across all channels and capabilities to prioritize initiatives, identify opportunities for teamwork, align roadmaps and coordinate product development and delivery
• Excellent communication and presentation skills, with the ability to communicate sophisticated concepts to both technical and non-technical audiences.
• Ensure alignment of product roadmaps with US strategy and, where applicable, Digital, Global Technology Product roadmaps and vendor roadmaps
• Become a SME (Subject Matter Expert) in your product to speak to and answer questions from other teams and product managers.
Qualifications:• 3+ years as an architect working with Systems Management technologies, such as Microsoft System Center (Configuration Manager, Intune), Ansible, or Jamf.
• 2+ years of experience with cloud application architecture and deployment standard processes (AWS, Azure, and/or GCP)
• 2+ years working with restaurant or retail hardware solutions and platforms.
• Bachelor’s degree or 6+ years relevant job experience
In-depth hands-on knowledge of Microsoft System Center (Configuration Manager, Intune), Ansible, Jamf, or related Systems Management technologies.
• Deep understanding of cloud solution architecture in one or more major cloud service providers (AWS, GCP, Azure).
• Demonstrated knowledge and experience with Infrastructure as Code Implementations (Terraform, Chef, Puppet, AWS Cloud Formation).
• Understanding of Server (Microsoft Windows, Linux), Client (Microsoft Windows, Linux) and Android / Apple systems.
• In-depth experience with some or all these cloud concepts: Infrastructure as a Service (IaaS), Serverless Architecture, Container Architecture, Platform as a Service (PaaS), Storage, Infrastructure as Code, and Identity and Access Management.
• Hands-on experience with IT Infrastructure / Platform and Cloud development, including:
o Server, Edge, IOT Compute
o Virtualization, Containerization
o Container Management Systems
o Event, Messaging Systems
o Observability Systems (Performance, Telemetry)
o HA Platform Designs
o Cloud, Hybrid, Hyperconvergence Environments
• Demonstrated experience with CI/CD pipelines and test automation.
• Strong experience with containers (Docker, Kubernetes), configuration management systems, CI build tools, logging, and monitoring tools
Preferred Qualifications
• Certified: Professional level Architecture certification in Azure, AWS, GCP, or relevant alternative, or be willing to obtain in first year.
• Experience with Edge and Cloud platform design patterns and vendor platform capabilities; experience deploying Edge or Cloud tools and technologies.
• Demonstrated ability to effectively influence and partner across product and platform
• Experience building and managing infrastructure platforms that address global complexities, meet security standards, and support differences between markets/regions.
• Demonstrated ability to manage and navigate to get results within a globally distributed organization.
• Demonstrated experience owning and delivering high load digital products / infrastructure with measurable results.
• Ability to think strategically and relate architectural decisions / recommendations to business needs.
• Ability to work independently and manage numerous projects simultaneously.
• Strong attention to detail and a commitment to producing high-quality work.
• Passion for emerging technology and real-world applications.
• Strong written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise manner to senior collaborators.
• Understand customer centricity, and lead products with that mentality.
Additional Information:
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com . Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
